Visitor
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1 Message
The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.
Log into xfinity email on Chrome or Edge.
Log into xfinity email - https://login.xfinity.com/login
Go to email
do a search by someone's name
the search returns emails that i have sent, not all emails with that person's name.
It shows search for all folders.
If i then search in Inbox, it lists a bunch of old random emails that do not even contain the search criteria.
I have cleared browser cache and have tried on my phone. Same issue.
Ideas? It has been happening for about a month


XfinityGabriel
Official Employee
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3.4K Messages
2 hours ago
Since you've already cleared your browser cache and tested multiple browsers and devices with the same outcome, that helps rule out a browser-specific issue. If the search results continue to return unrelated emails or fail to find messages that should match the criteria, please let us know if this is happening with all contacts or only specific senders. We'd be happy to take a closer look and determine what additional troubleshooting options may be available.
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