kellyi's profile

Visitor

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1 Message

Wednesday, July 8th, 2026 1:53 PM

The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.

Log into xfinity email on Chrome or Edge.

Log into xfinity email  - https://login.xfinity.com/login

Go to email

do a search by someone's name

the search returns emails that i have sent, not all emails with that person's name.

It shows search for all folders.

If i then search in Inbox, it lists a bunch of old random emails that do not even contain the search criteria.

I have cleared browser cache and have tried on my phone.  Same issue.

Ideas?  It has been happening for about a month

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Official Employee

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3.4K Messages

2 hours ago

 

kellyi, Hi there! Thanks for reaching out. I appreciate you providing those details and letting us know what troubleshooting you've already completed. I can understand how frustrating it would be when the email search function isn't returning the correct results, especially when searching across all folders. You've come to the right team of experts to help over social media. We can help. Based on what you've described, I'd recommend checking the Inbox, Spam, Trash, and any custom folders to see if the emails appear there. It's also a good idea to review your email settings to ensure email forwarding, filters, or spam settings aren't affecting how messages are being displayed in search results.

 

Since you've already cleared your browser cache and tested multiple browsers and devices with the same outcome, that helps rule out a browser-specific issue. If the search results continue to return unrelated emails or fail to find messages that should match the criteria, please let us know if this is happening with all contacts or only specific senders. We'd be happy to take a closer look and determine what additional troubleshooting options may be available.

 

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