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user_i5o01d
1st Reply
1st Topic
Originator

8 Messages

Monday, April 7th, 2025 4:25 PM

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

My email is not working - keeps timing me out - it's been the last few days - please help - I need it to work.  ugh  Such a waste of my time...

Question

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Updated 

11 days ago

69

4

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user_ftph6l

1 Message

11 days ago

I am having the same issue, VERY FRUSTRATING and interrupting the work day constantly!

1

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XfinityNatalie

Official Employee

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26 Messages

 

Hey, user_ftph6l ! We do not wish a frustrating Internet experience upon any of our valued members. Please check out this guideline to cross off some possible reasons that may be an interference with your connection. Please let me know if you notice any improvement after completing these steps. https://www.xfinity.com/support/articles/improve-your-wireless-home-network

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

0

XfinityJon

Official Employee

 • 

29 Messages

11 days ago

Hey there user_i5o01d I can absolutely understand the frustration there. You have reached the right place though I am happy to assist you. In order to assist the best I can. I do have just a few questions to ensure we resolve this. 

When attempting to access your email are you doing so on a mobile device or a computer? Also are you attempting to log on directly through the Xfinity website or are you using a third party program (example: Outlook, Mail for Android, or Mail for Apple?

 

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user_i5o01d

8 Messages

@XfinityJon​ I am both on my laptop and phone (android); although phone doesn't give me the error - it just doesn't open or send.  I am directly logging in through xfinity also on both.

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11 days ago

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XfinityJon

Official Employee

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29 Messages

Thank you very much for that information user_i5o01d . Have you changed your password for the email address in question recently; or have you been prompted to change the password recently by any chance?

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

0

user_icm1lr

1 Message

I'm getting the same message and I haven't made any changes to my password recently. I have been having issues receiving emails for a few weeks - they come eventually but sometimes days late.

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11 days ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_icm1lr Are you able to access your Comcast.net email directly from the web portal? https://www.xfinity.com/email

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

0

EG

Expert

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109.8K Messages

11 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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user_pg8xxa

2 Messages

11 days ago

Having the same problem today.  I can access my mail via the xfinity website, but not on my iphone or computer.

1

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user_pg8xxa

2 Messages

Apparently can't find the incoming or outgoing server.

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11 days ago

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