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realtorbrandi
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5 Messages

Tuesday, January 4th, 2022

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The certificate for domain 'smtp.comcast.net' is untrusted.

I am sending, well trying, to send emails today and started getting this error..

The certificate for domain 'smtp.comcast.net' is untrusted.

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4 years ago

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user_b36a2f

Visitor

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1 Message

4 years ago

I kept trying to send and I've gotten 2 emails with attachments to send so far.

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CCKimberly1

Official Employee

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842 Messages

Thank you for reaching out to me. I do appreciate your time and patience. My name is Kim, and I am here to help. Will you please send out team your full name and full address, so I can look into this for you? 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_6bcd78

Visitor

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2 Messages

4 years ago

trying to connect thru Messenger - #35 in queue

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billyglow

Visitor

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8 Messages

@user_6bcd78 It works for me now. I can send emails.

4 years ago

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user_6e0be0

Visitor

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6 Messages

4 years ago

Mine seems to be back up and running properly.  Am not getting the message any longer.  Try to resend now; maybe they fixed it.  

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billyglow

Visitor

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8 Messages

@user_6e0be0 I refreshed my page which seemed to make it work.

4 years ago

0

MargaretR104

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5 Messages

4 years ago

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thebuglady

Visitor

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3 Messages

4 years ago

Me, too!  I'm back to being able to send emails!  I just finished talking to an xFinity  rep and of course I couldn't replicate the problem!! All is well now.  I hate losing an hour to a glith like this!!  Back to work. It was comforting to know others were also having the same issue.  Have a better day everyone!

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user_50f880

Visitor

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3 Messages

4 years ago

Comcast's license expired within their email and they failed to renew it on time. In any company, the IT people know when a license is going to expire and it is renewed prior to customers receiving an outage.  Seems they have a bunch of millennial employees that do not know what they are doing. Seems to be working now. Should never have happened. 

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user_50f880

Visitor

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3 Messages

4 years ago

Another problem with Xfinity is their forum. Most recent should be at the top of the page, not the bottom. 

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