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robert.n045
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4 Messages

Monday, September 12th, 2022 10:01 PM

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The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

All day (9/12/2022), the Comcast mail system has been error-prone. In most cases, it just times out and suggests trying later (not an option for me). Now it seems that a problem is with a certificate. 

The message is:  "The certificate for domain 'IMAP-east.ge.xfinity.com' is untrusted."  So, where do we go with this creaky system?  Tests run from an iPhone or an IPad do not reveal a problem, but the laptop browser version (Google, Firefox, Edge) definitely does have a problem.

What can I do to identify the problem, and what is Concast doing to fix the problem?

Bob

Question

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Updated 

3 years ago

4.9K

59

user_624cf1

Visitor

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1 Message

3 years ago

My IPad has the “timed out” every so often, but tonight it keeps getting the same error message as in your post. 
Comcast please fix.

2

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user_bd2064

Contributor

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59 Messages

@user_624cf1​ This is why you should always have a Gmail Account. I have both in my outlook and the Comcast

sends are bouncing back. Switch to my Gmail Profile and got my work done in minutes. 

3 years ago

0

XfinityThomasA

Official Employee

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2.3K Messages

Thank you for the update and for letting us know, @user_624cf1. There was an email interruption that was confirmed and resolved. Please let us know if you continue to see an issue.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

RSCHILLER

Contributor

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21 Messages

3 years ago

I just tried calling Comcast support and I know, how foolish of me.  But hope springs eternal, eh?  After 23 minutes on the phone and speaking to one rep who was the wrong person to speak to, the excruciating Comcast "wait music" was briefly interrupted by a message that they are working on an email problem.  I then hung up.  

What also gets me is when you call Comcast for support, you have to wade through about 45 seconds of how great their reward program is and would I like to sign up for NFL Red zone or something else.   With so much known dissatisfaction about Comcast support, the obvious question is:  Why does it continue?   

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user_bd2064

Contributor

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59 Messages

@RSCHILLER​ Comcast does 3 things. Aggressive Advertising, jacking up prices and poor service & the worlds worst support

from Manila, Philippines. The only stateside support is the Cancelation Dept where they learn to plead & will haggle.

Call during Business Hours and ask for cancellations and you will get an American on the Phone immediately.

3 years ago

0

XfinityKassie

Official Employee

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1.7K Messages

@RSCHILLER Good evening! We appreicate you reaching out of for assistance with your services, and sharing your experience. The feedback is good for us to hear, as we are always looking for ways to improve our customers experience in doing business with Xfinity. I will be sure to pass along the sentiments. 

 

We have resolved the ticket that was issued regarding your concern. Are your services working properly at this time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_dffdf0

Visitor

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1 Message

3 years ago

Having the same issue all day, The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

1

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XfinityEmilyB

Official Employee

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2K Messages

Welcome to our community forum, @user_dffdf0 and I'm sorry to hear about the error you're getting with your Email. In order to troubleshoot this issue I'll need some account information which should not be shared publicly.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Kevinp1956

Visitor

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1 Message

3 years ago

same problem here most of the day

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CCStephanieT

Contributor

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342 Messages

@Kevinp1956​ Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

3 years ago

0

cliftonp2

Visitor

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1 Message

3 years ago

Same problem most of today!

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user_d60b02

Visitor

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2 Messages

3 years ago

Same thing with me. I'm just about ready to toss in the towel with Comcast email! It is SO slow and unreliable. My wife uses gmail and says the Comcast email doesn't hold a candle to this antiquated "horse and buggy" of a system  SOOOOOO frustrating!!!

Jay

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user_bd2064

Contributor

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59 Messages

@user_d60b02​ Nothing could be truer. I use both and Gmail is far superior. I deal with Square Trade a Division of All State Insurance

and they cannot get an e-mail through Comcasts Servers, so I had to reset my Account to my G-mail or I could not accesses it, because

of the need to confirm access to my Account they do by e-mail. When they send to a Comcast.net addy it never comes though.

3 years ago

0

user_b1999d

Visitor

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2 Messages

3 years ago

When someone figures it out I'd like to know how to fix it. It was working fine all day but then started with the error message tonight  

0

0

user_d60b02

Visitor

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2 Messages

3 years ago

Same thing here! This is the most unreliable email system I've ever dealt with. Super slow all the time. My wife says its the "horse and buggy" of email systems compared to Gmail which she LOVES. I'm so close to just bailing on this altogether. I don't have the patience anymore. SOOOO frustrasting

Jay

0

robcolleen98

Frequent Visitor

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12 Messages

3 years ago

Same issue ALL DAY LONG

3

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robcolleen98

Frequent Visitor

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12 Messages

@robcolleen98​ If I did not have this email address for 20plus years I would definitely dump it! 

3 years ago

robcolleen98

Frequent Visitor

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12 Messages

PS I am in Chicago, IL

3 years ago

0

XfinityJaxie

Official Employee

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292 Messages

Hello, @robcolleen98, thank you so much for letting us know you were impacted by this issue as well. This was a known issue that our customers were experiencing our system is indicating that this issue has been resolved but we do want to make sure, are you still experiencing this issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_b1999d

Visitor

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2 Messages

3 years ago

It's been happening to me for the past hour. It was fine all day too. Don't know why it started doing this!

2

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user_bd2064

Contributor

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59 Messages

@user_b1999d​ Mine has been acting up for the last 2 weeks. Constantly reloading to get page up.

My Outlook also requires refreshing to get in. 

3 years ago

0

CCAaron1

Problem Solver

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954 Messages

Hello @user_b1999d. It has been a couple days since you reached out. Are you still having issues with your email, or are they resolved now? -Aaron 

I no longer work for Comcast.

3 years ago

0

epfister

Frequent Visitor

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6 Messages

3 years ago

Same thing here in Gaithersburg, MD " 9/12/2022

"Error

The certificate for domain 'imap-east.ge.xfinity.com' is untrusted."

1

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CCShan

Official Employee

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443 Messages

Hello @epfister The known issue with the email service was repaired. Are you still having problems with any of the emails you mentioned?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1a25a8

Visitor

 • 

1 Message

3 years ago

I am getting it as well. I hope someone from the company reads this as it's impossible to get a human to respond to the phone or a text. Very upsetting as it's such an important communication tool.  Not to mention expensive.

1

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XfinityDena

Official Employee

 • 

3.2K Messages

I am sorry for the frustration. I am showing the email issue has been resolved. Are you still having an issue with accessing your emails?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

JoyceGalena

New Poster

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6 Messages

3 years ago

Me TOO !!! I’m disgusted☹️

0

0

scarey1952

Visitor

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2 Messages

3 years ago

I've been getting the same error as well all day today on both my mac laptop and my iPhone. Any suggestions?

0

0

scarey1952

Visitor

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2 Messages

3 years ago

I've been having the same issue all day today on both my macbook laptop and my iPhone. Any cure for this???

1

tomfe

Visitor

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5 Messages

@scarey1952​ I have the same issue: The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

Comcast has to fix it.

3 years ago

0

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