Visitor
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1 Message
tech support outlook
Outlook has stopped working due to error code 0x800ccc0e which is related to a server issue. I CANNOT reach a person. The text link returns to a broken link and the chat is useless. How can I speak to an actual person?
XfinityKei
Official Employee
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1.4K Messages
1 month ago
Hello @pdbu15 I'm sorry to hear you're having an issue with Outlook and reaching support. This error is an authorization error on the IMAP (Internet Message Access Protocol) server. Is your internet working ok? If so, I have some steps we can try to resolve Outlook error 0x800CCC0E.
1. Check that IMAP is enabled.
2. Verify IMAP settings in your email account.
3. Disable firewall or antivirus.
4. Remove the problem IMAP account from Outlook and reconnect it using two-factor authentication.
I have a link to share from our Help and Support page which is one of my favorites as it allows you to search various topics for your services for troubleshooting, general knowledge, billing, tons of how to articles and more. https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.
Please let us know if the above steps work?
(edited)
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EG
Expert
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109.5K Messages
1 month ago
Moved here to the E-mail help section.
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