syncing email ios

none of my iOS devices (iPad, iPhone, Macs) are syncing email. I stopped at my local Xfinity store and they said "it was above their pay grade". The email setting and server port are the same on all devices (Server Port 995). What can I do to update the settings on Comcast.net to make this work?

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BruceW

Gold Problem Solver

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27.4K Messages

2 days ago

... iOS devices (iPad, iPhone, Macs) ... (Server Port 995). ...

Mobile devices are usually set up for the IMAP protocol which uses port 993. Port 995 is for the POP protocol.

Are you sure you are using the right protocol/port combination?

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user_6t6n1i

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2 Messages

I found that protocol too, but can’t figure out how to change it. Do you happen to have instructions? I’ve tried and it never takes. Thank you

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2 days ago

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XfinityThomasA

Official Employee

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3.5K Messages

14 hours ago

Hello, user_6t6n1i! Welcome to the Xfinity Forums. And, thank you, @BruceW for your contribution! Using third-party email programs to access your Comcast.net email can potentially expose your Xfinity ID and password to fraud and other risks. We recommend you access your Comcast.net email by going to the Xfinity web portal and clicking Email. But if you prefer using an email program instead, these steps will help.
Set up your Xfinity Email address with an email program
Add and manage email accounts in Mail on Mac

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user_6t6n1i

syncing email ios

BruceW

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XfinityThomasA

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