Skip to main content
user_o6bg5p
1st Topic

Visitor

 • 

1 Message

Thursday, January 15th, 2026 12:33 AM

Switching to Yahoo email

There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on? 

Question

 • 

Updated 

2 hours ago

16

2

0

Oldest First
Selected Oldest First
Again

Expert

 • 

33.3K Messages

2 days ago

@user_o6bg5p 

There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on? 

It is not a requirement to switch, but if you don't switch you will eventually lost your @comcast.net email address.  

0

0

XfinityAmandaB

Official Employee

 • 

2.8K Messages

2 hours ago

 

user_o6bg5p Thank you for stopping in with your questions regarding the transition to Yahoo email for our Comcast.net email customers.  There are three options I can break down for the transition.

Option 1: Accept Yahoo TOS

  • Retain your @comcast.net email address.
  • Continue using your email using Yahoo Mail with enhanced spam protection and calendar integration.
  • Gain access to 20 GB storage, mobile access, and AI-powered features.

Option 2: Export your data

  • Use the Xfinity Email Data Transfer Tool at export.comcast.com to download your emails and contacts or simply close your account.
    • This is ideal if you plan to switch to a different email provider.

Option 3: Do nothing

  • Choose not to upgrade and continue accessing your comcast.net email through the Xfinity Mail platform.

 

0

0

forum icon

New to the Community?

Start Here
// -->