Surfshark doesn't work with xfinity email

When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine. Also constantly getting sign into your email account and even w right credbientals fails. Very frustrating as travel outside the US and getting email is now a problem for me. I have enabled 3rd party permissions on email.

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

3.3K Messages

9 hours ago

Thanks for posting on our community forums, Forecastdude. I understand how frustrating this is, especially when you’re traveling and need reliable email access. Since Live and Gmail are working, this appears specific to Outlook. When signing in from outside the U.S., additional security checks can sometimes cause repeated sign‑in prompts or failed logins. Please try the following:

Sign in through webmail to confirm the account isn’t locked or requiring verification

Remove and re‑add the account in Outlook (use IMAP)

If 2‑step verification is enabled, create and use an app‑specific password for Outlook instead of your normal password.

Make sure Outlook is fully updated

Is this only affecting the Comcast email? Or are you experiencing issues with other emails using Outlook?

0

Again

Expert

•

34.2K Messages

7 hours ago

@Forecastdude

When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine. Also constantly getting sign into your email account and even w right credentials fails. Very frustrating as travel outside the US and getting email is now a problem for me. I have enabled 3rd party permissions on email.

Are you able to retrieve your email when not using Surfshark?

2

0

Email

Forecastdude

Surfshark doesn't work with xfinity email

XfinityDilary

Again

New to the Community?