Regular Visitor
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4 Messages
Surfshark doesn't work with xfinity email
When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine. Also constantly getting sign into your email account and even w right credbientals fails. Very frustrating as travel outside the US and getting email is now a problem for me. I have enabled 3rd party permissions on email.
XfinityDilary
Official Employee
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3.3K Messages
1 hour ago
Thanks for posting on our community forums, Forecastdude. I understand how frustrating this is, especially when you’re traveling and need reliable email access. Since Live and Gmail are working, this appears specific to Outlook. When signing in from outside the U.S., additional security checks can sometimes cause repeated sign‑in prompts or failed logins. Please try the following:
Sign in through webmail to confirm the account isn’t locked or requiring verification
Remove and re‑add the account in Outlook (use IMAP)
Make sure Outlook is fully updated
Is this only affecting the Comcast email? Or are you experiencing issues with other emails using Outlook?
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