Visitor

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2 Messages

Saturday, July 25th, 2026 6:08 PM

Suddenly lost access to email

About 10 days ago, I lost access to my email. I use Outlook Classic on my HP laptop running Windows 11.

When I log in, I get the error me

Invalid account address or passwo

I can sign into Xfinity with my username and password, and I've set these in Outl

I can read email in the web interface, but I've noticed that there are no new messages after the time this happe

I can send mail to my email address, and I don't get any er

What can I do to get email b

Than

u.k?s.d.k

..e:k yoack.ror.ned.ook.rdssag

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Official Employee

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3.5K Messages

1 day ago

 

user_p4ei2n Thanks for reaching out to us for assistance with your email concern. Just to make sure we are on the same page is the issue with accessing the email, or that the email isn't pulling up new emails?

 

Visitor

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2 Messages

9 hours ago

It's actually both situations: I cannot get mail via Outlook, and mail that I see in the Xfinity web interface is prior to July 17--the day this all started.

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