Suddenly lost access to email

About 10 days ago, I lost access to my email. I use Outlook Classic on my HP laptop running Windows 11.

When I log in, I get the error me

Invalid account address or passwo

I can sign into Xfinity with my username and password, and I've set these in Outl

I can read email in the web interface, but I've noticed that there are no new messages after the time this happe

I can send mail to my email address, and I don't get any er

What can I do to get email b

Than

u.k?s.d.k

..e:k yoack.ror.ned.ook.rdssag

Responses

Oldest First

Selected Oldest First

XfinityEricB

Official Employee

•

3.5K Messages

1 day ago

user_p4ei2n Thanks for reaching out to us for assistance with your email concern. Just to make sure we are on the same page is the issue with accessing the email, or that the email isn't pulling up new emails?

0

U

user_p4ei2n

Visitor

•

2 Messages

9 hours ago

It's actually both situations: I cannot get mail via Outlook, and mail that I see in the Xfinity web interface is prior to July 17--the day this all started.

1

0

XfinityChelseaB

Official Employee

•

2.4K Messages

@user_p4ei2n, Thank you for the clarification, I appreciate it! Please check out: Troubleshooting Xfinity Email and let us know if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

9 hours ago

0

Email

user_p4ei2n

Suddenly lost access to email

XfinityEricB

user_p4ei2n

XfinityChelseaB

New to the Community?