Frequent Visitor
•
8 Messages
Suddenly access to 2 of my email addresses is no longer available through Xfinity email or Outlook.
I had not changed anything. I suddenly received the error message... "Task synchronizing subscribed folders for_________________@comcast.net; reported error (0x800CCC0E). Outlook cannot synchronize subscribed folders for ________________@comcast.net. Error: Cannot connect to the server"
I have set all my accounts to:
Incoming -
Server: IMAP
server name: imap.comcast.net
Security: SSL/TLS
Server port: 993
Outgoing -
Server name: smtp.comcast.net
Connection security: SSL/TLS
Server port: 465
I did NOT change anything in these accounts. I just suddenly received error messages in Outlook and Xfinity.
The Chatbot is of no help. I have checked all the settings in the articles that it suggests. It says it will connect me with an agent if I need more assistance, but it fails to do so.
How do I get access to all of my email accounts? And/or access to a person that can help?
;
Again
Expert
•
33.9K Messages
2 years ago
@OtisE
On the Secondary accounts when was the last time you logged into the website? [ https://connect.xfinity.com/appsuite ] Besides recently.
2
OtisE
Frequent Visitor
•
8 Messages
2 years ago
Problem solved! I was finally able to talk to an agent at 1-800-XFINITY. I simply had to reset my password using xfinity.com/password rather than through the xfinity email app settings. After resetting, I updated the password in my xfinity email account and in my Outlook accounts and everything seems to work fine.
1
0