Sudden inability to receive email

MikeK4 Hello, and thank you for reaching out via our XFinity Community Forums. It sounds incredibly frustrating! Not receiving emails can really disrupt things, and I truly understand how concerning it must be, especially since it happened suddenly. It's great that you were able to set up forwarding to your Outlook account as a temporary workaround, but let's definitely figure out why you're not receiving emails directly in your Comcast inbox.  I want to assure you that I'm here to help get this resolved for you. It's definitely not the experience we want you to have. Since you mentioned you can send emails from your Comcast account but not receive them, and that you've already tried some troubleshooting on your own, let's explore a few other possibilities together.

 

First, could you please log in to your Xfinity email account directly through the Xfinity Connect website (https://connect.xfinity.com/)? This will help us determine if the issue is specific to how you're accessing your email (like through a desktop client or mobile app) or if it's with the account itself.

Once you're logged in through the website, could you check a few things for me?

1. Your Spam or Junk folder: Sometimes, legitimate emails can mistakenly end up there. Please take a look to see if any of your missing emails are there.
2. Your Filters: It's possible that a filter might have been accidentally created that's directing incoming emails elsewhere or even deleting them. You can usually find your email filters in the settings or options menu of the Xfinity Connect website.
3. Your Blocked Senders list: Please check your blocked sender list to ensure that none of the senders you're expecting emails from have been accidentally added.

If you've checked these areas and still aren't seeing your missing emails, there are a few other things we can investigate on my end.