Sudden emails missing

Hello, @KMitch11! I am sorry to hear about the missing emails, we all know that can be a bummer. It is odd that it's only a select period, from July 2025 till now, but our team is happy to see what we can do to investigate and help in any way possible! Let's start with the basics:

Check the Trash/Deleted Items Folder:

Missing emails are often accidentally moved or deleted.

Use the "Recover Deleted Items" Tool:

In Xfinity Connect webmail, right-click the Trash folder (or click the three dots/gear icon next to Trash) and select Recover Deleted Items. Restored emails will return to their original folders.

Verify Third-Party Email Client Settings (POP vs. IMAP):

If you use an app like Apple Mail, Outlook, or Thunderbird, check if a POP3 connection was recently configured. POP3 defaults to downloading emails and deleting them from the server. Switching to IMAP avoids this.

Check Email Filters & Rules:

Ensure no automated rules or filters are silently routing incoming or existing messages into another folder or deleting them.

Clear Cache & Check Other Devices:

Log into Xfinity Connect directly via an incognito browser window to ensure it isn't a local display caching issue.

And please let me know if any of that helps!