Subject: Formal Escalation: Chronic Service Failures & Request for Immediate Executive Resolution

Dear Xfinity Executive Support Team,

I am writing to formally escalate an ongoing service issue that has now reached an unacceptable level.

For the past several weeks, I have experienced daily internet outages, accompanied by repeated notifications claiming the issue will be resolved—only for service to fail again shortly thereafter. The pattern is consistent: temporary restoration followed by another disruption. This is not a one-time incident; it is a systemic reliability failure.

I have documented multiple instances of:

• Repeated service interruptions within the same day
• Constantly shifting “estimated resolution times”
• Notifications indicating resolution, followed by immediate reoccurrence

This level of instability has had a direct and severe impact on my ability to work and conduct essential daily activities. At this point, the service being provided falls far below any reasonable standard for a paid utility.

I am requesting immediate escalation and expect the following:

• A clear root cause analysis of the ongoing network failures in my area
• A definitive and permanent resolution plan, not temporary fixes
• A firm timeline for when this issue will be fully resolved
• Meaningful billing credits reflecting the sustained disruption

Let me be clear: if this issue is not resolved promptly and transparently, I will be terminating my service and moving to an alternative provider, and I will also consider filing formal complaints with regulatory bodies.

I expect a response from a senior-level representative who can provide real answers and accountability—not scripted or generic responses.

This matter requires immediate attention.

Sincerely,