Visitor
•
2 Messages
Strange email issues on Iphone
I have a legacy comcast email account, with myself and my wife having separate emails. Using my Iphone mine works perfectly, synching with the server as to reading and deleting emails. It also shows all custom folders I have added (.
In contrast my wife's account does not synch properly as when she deletes them on her Iphone, they are not removed from the server nor are they shown as read etc.
If she deletes an email on her phone, it shows on her phone in the trash folder but on the computer it does not.
Nor does she show any custom folders that have been created on the computer nor does her phone show spam, or any other folders standard to the application.
Just trying to figure out if this is a phone or Comcast issue to resolve.
Any help would be appreciated!
XfinityJamesC
Official Employee
•
3.2K Messages
3 days ago
Greetings, @user_v0emoz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these email issues. You have definitely come to the right place for assistance.
It's helpful that you both have accounts, with one of them working as expected. I'm assuming you have already compared your email settings to ensure your wife's account didn't have something different from yours, is that correct? Is she able to delete emails on the web portal (https://www.xfinity.com/email) without any issues?
0
0