Visitor
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3 Messages
stopped receiving email two weeks ago
Hello - is there anyone out there who has experience with this kind of issue:
Until two weeks ago, I was receiving emails normally, both on the Xfinity website and in my Thunderbird account on my laptop at home.
Suddenly the emails stopped arriving. I know I'm getting email sent to my comcast.net address, as I am using a workaround where I set my incoming emails to auto-forward to my gmail account (I am getting emails sent to my comcast.net address through gmail at this time).
Is there anything that can be traced to a change made to my account on the back-end around August 10-12th?
I do not recall ever changing any of my mailbox settings, and I am well under the limit for storage capacity.
Any assistance would be greatly appreciated.
Kind Regards,
Chas
XfinityThomasB
Official Employee
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1.9K Messages
2 years ago
Hello @cc1970
Thank you for reaching out. The best solution be to reinstall Thunderbird. Seems as there might be some hiccup in the settings. The most common is that your Third Party Access was disabled somehow in your Google profile settings. Log in to your Google account/ Open the Security section /Scroll down to Third-party apps with account access. Select Manage third-party access.
It seems that your Thurderbird software might not have been updated for a little, once this new security revision moved into place it disabled the feature.
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