shanldoug's profile

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Mon, Dec 23, 2019 6:00 AM

Stopped receiving email on app

Yesterday I called CS because I could not access the recording options on the XFinity Stream app. Problem was quickly resolved by reminding my Xfinity stream account that I have a new email address address that should be associated with it (I left and went to Verizon for a couple of years and then returned). This morning I wake up to find no incoming emails landing in my iPhone mail app (which is linked to my old Xfinity/Comcast email address- the only email I actually use). All the email is still coming in on the Xfinity website under my old address, just not via the app. I mention yesterday’s call because I’m guessing somehow the two are related. I’d really like to get my mail on my phone. Help please.

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28.8K Messages

1 y ago

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing SMTP server. Did you do that? If not, to change it for the SMTP server;

In iOS  go to "Settings" on the home screen, then scroll down to"Accounts & Passwords", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "" again. On the next screen, tap "", and you will see the password. Change it and then tap "Done" in the upper right-hand corner of the screen.


If that doesn't do it, delete the account from the Mail app and re-create it again from scratch.  Let the phone auto-configure it for you after you put in the user ID and password.

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