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user_9nt196
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Saturday, December 14th, 2024 2:33 AM

stopped receiving email from dell, best buy, possibly others....

checked all the things - filter, forwarding, spam, etc.  i was receiving emails from them less than a week ago.  last few days - nothing, no matter how many times i request a verification code, place an order, whatever.  is there anything to be done?

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4 months ago

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XfinityMartyR

Official Employee

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2K Messages

4 months ago

 

user_9nt196 Have you checked your spam folder directly on the Xfinity Connect Email portal?

 

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user_9nt196

4 Messages

@XfinityMartyR​ yes. When I say checked all the things, I have checked all the things. It is also happening on another email within my family from the same domain - dell. Best Buy started coming through. It is 2FA emails were are not receiving. One may show up hours later, but they used to come within moments. 

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4 months ago

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you very much for already checking on those folders. We would be happy to check further into that email issue from here if you could send me a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

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user_9nt196

4 Messages

4 months ago

A strange thing happened the other day - I removed the account from my iPhone and re-added it to see if that would help. It didn’t, but after about an hour it prompted for the password to the email account, I tried to switch apps to copy the password because I hadn’t memorized it, but I was not able to do that. the only thing I could do was hit “cancel” to get out of the app but it has t popped back up again. I am still getting email though on the phone. 

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user_9nt196

4 Messages

4 months ago

Also, just now, family member not getting order confirmation email from staples. 

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