Visitor
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1 Message
Still Billed after Cancelling
I went to an Xfinity store in person a few weeks ago. I had them cancel my service, and I returned my equipment. This morning I get a “thanks for your payment” email from Xfinity, and find out that I’m still being billed. I logged onto my account, and I can’t tell whether my service was actually canceled. Plus, it’s still lists the gateway device, which I already returned. What do I do?
XfinityJon
Official Employee
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795 Messages
42 minutes ago
Good afternoon user_h28fxy. I would be more than happy to look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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