Polly17's profile

New Poster

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1 Message

Sat, Sep 12, 2020 2:00 PM

Closed

SSL error

I am working from home and cannot access my College's library. I keep getting an SSL error. The college says it may be xfinity's security.  How can I fix this?

 

EG

Expert

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96.9K Messages

2 years ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

New Poster

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4 Messages

1 year ago

In case you are suspecting that Comcast digital security solution is blocking your URL you can refer to the below page: 

https://spa.xfinity.com/

Cheers

(edited)

Official Employee

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1K Messages

1 year ago

Hello, If you believe that Xfinity Advanced Security is blocking a website or domain, a ticket can be opened through https://spa.xfinity.com/ to review and process accordingly(as mentioned above). These ticket requests may take up to 24-48 hours to fully process. 

(edited)

EG

Expert

 • 

96.9K Messages

1 year ago

Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.

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