Speedtest Result - Low Speed Issue (500 Mbps Plan)

"Hi, I am attaching a screenshot of my recent speed test. I am paying for the 500 Mbps plan, but my download speed is only 134 Mbps and upload is 116 Mbps. This confirms that the spliced cable line from the pole is severely degrading my connection. I need to schedule a technician to come out and install a completely new drop cable for my