Visitor
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1 Message
Spectrum Email on Xfinity Wifi - Third Party Mail Client - Outbound mail stalled in outbox
Spectrum email address having issues with when attempting to send emails through third party clients when on my Xfinity wifi. Spectrum says it is an Xfinity problem. Xfinity says it is a Spectrum problem, both say it could be a 3P client problem. No issues sending mail via the browser. Issue occurs on outlook on my PC or Apple Mail client on my iPhone. I don't believe it is a 3P client but rather the Xfinity & Spectrum/Charter relationship. This issue only happens on this wifi. Doesn't happen for example at coffee shops, hotels, etc. This is the error code we are receiving on outlook:
Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 p-impout003.msg.pkvw.co.charter.net cmsmtp 73.54.101.0 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130'
I believe all of the IMAP settings are configured correctly such as the ports. Any help would be greatly appreciated!
Again
Expert
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31.3K Messages
3 years ago
@user_5f452f Are you a Spectrum customer or a Comcast customer? If you're no longer a Spectrum customer, does Spectrum allow you to keep your Spectrum email address?
Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130'
Error code AUP#Out-1130 says this:
The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us
Since you're using a third party email client:
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XfinityAlyssaA
Official Employee
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1.8K Messages
3 years ago
Good morning @user_5f452f and thank you for reaching out to our Digital Care Team on our forums with your email issues, that is definitely strange and we are happy to look further into this to see if we can determine where the issue is coming from. How long have you been experiencing this issue? Was Spectrum able to provide any additional details or information on what might be causing this issue?
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user_89b3ec
Visitor
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2 Messages
3 years ago
I’m having the exact same problem on PC (outlook), iPad, and iPhone
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User73
Visitor
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2 Messages
3 years ago
I am an xfinity customer. When my in-laws visit they can not send email from their spectrum accounts when they are connected to my wifi. This has been going on since at least August of 2021.
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user_041403
Visitor
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2 Messages
3 years ago
I have had this problem too for quite some time. When I’m on spectrum WiFi, it will not send xfinity emails (and when it does, they sit in the outbox for a very long time). It mostly happens on Apple devices (iPhone, iPad) and I use email, through the mail app. It’s driving me crazy.
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