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Eric2203
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58 Messages

Friday, December 27th, 2024 1:31 PM

Specific spam keeps going to my inbox

I am constantly receiving spam emails about “Elon Musk Portable Heater”. It’s several a day at this point. I keep reporting them as junk to Comcast, but they keep coming to my inbox. Why isn’t your spam filter learning that these are spam? Other spam usually gets sent to the Junk folder without my having to do anything, but not these Elon Musk ones. It’s getting extremely annoying. Do something, please.

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18 hours ago

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Eric2203

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58 Messages

8 days ago

Comcast, please respond.

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XfinityEricB

Official Employee

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1.8K Messages

 

Eric2203 Thanks for reaching out about the spam email concern. Do all the emails addresses they are coming from change in any way that may be the way they are getting around the filter by chance?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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Eric2203

Contributor

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@XfinityEricB Well, yes, they often switch email addresses. But surely your spam filter does more than just rely on the sender’s email address, right? Please tell me that is the case and that it can detect spam based on known patterns…

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3 days ago

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XfinityOrlandoM

Official Employee

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1.5K Messages

@Eric2203

 

Thanks for confirming, this link https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience has great information on how you can set up spam filters and blockers . Also you want to make sure you go into any of those emails and make sure you're not subscribed,  a lot of times the spam emails will come because you may be subscribed to something that you were unaware that you're subscribed to. This is something I had to do is go into those certain emails and unsubscribe.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

18 hours ago

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