5 Messages

Wednesday, July 30th, 2025

SPAM

Why does Xfinity allow someone with an @comcast.net email address that is sending out FAKE paypal bills to keep their @comcast.net account?

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Expert

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32.3K Messages

28 days ago

@user_y7x14l 

Why does Xfinity allow someone with an @comcast.net email address that is sending out FAKE paypal bills to keep their @comcast.net account?

You can report them here:

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Official Employee

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122 Messages

26 days ago

I do thank you for bringing this to our attention and your awareness to know this email was not safe. Spam and fraud is something we absolutely do not tolerate, I ask that you please send over the email being sent to you and follow that with deleting the email from your inbox. 

Gold Problem Solver

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26.6K Messages

25 days ago

@XfinityDuron wrote: "... I ask that you please send over the email being sent to you ..."

"Send it over" how? And to who?

Should the poster follow the instructions under "How do I report phishing email sent to or from a Comcast.net email account?" on https://spa.xfinity.com/help/email-abuse?faq=report-phishing , or something else?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

5 Messages

Thank you.  I did a right click on the message then left click on view source.  I then copied and pasted that into a new email that I sent to abuse@comcast.net.

I'll try to do it the correct way from now on.

Lee

Official Employee

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702 Messages

We appreciate you sending it. The team that handles those will take the necessary action. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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