Contributor
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3.1K Messages
Spam messages duplicating in inbox
All of a sudden this week when I sign on in the morning the messages that are in my spam folder and are also showing up in my inbox. This of course also happens when the messages are downloaded to my Outlook 2016 account. I have not changed any settings. What can I do to stop this duplication? Spam needs to stay in spam folder.
CCChelseaA
Problem Solver
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637 Messages
3 years ago
Good Morning, and thank you for reaching out to our Xfinity community for assistance! I can most certainly understand wanting the spam folder to keep its emails to itself! Of course, there's a reason those particular emails are in there I'm sure! (Can be quite the nuissance!)
I know you'd mentioned that nothing you'd not changed any of the spam settings, but we do want to just be sure that everything shows that spam filtering is enabled!
I've included a link below that will provide guidance on how to check the particular settings from our platform!
https://comca.st/3EFGD8d
Can you please take a peek and ensure that everything appears as it should be, and let us know!
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CCChelseaA
Problem Solver
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637 Messages
3 years ago
I hear ya there! I purchased a gift for my fiancee around the holidays, and the company I purchased from had a zillion emails in my inbox shortly thereafter! I of course marked it as SPAM but I tell ya...phew! Ha-ha!
Well, I'm glad to see that the messages received today seemed to route accordingly, and that the settings are all correct. With that said, would you like to monitor it for a couple of days here to make sure it doesn't happen again? We can reach out and check in with you!
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