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user_529787
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Thursday, March 5th, 2026 3:13 PM

spam filter upstream?

I cannot receive emails from a very well known brokerage.  They are now sending paper copies because their emails are being rejected.  I do not have a filter set up that would be blocking or rejecting them.  They don’t show up in my spam folder either.   Is this being blocked somewhere upstream? If so how do I fix that?  I can never find a number to call xfinity internet.

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5 hours ago

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XfinityEricB

Official Employee

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3.1K Messages

11 hours ago

 

user_529787 Thanks for reaching out about emails being blocked by a certain party. If you have no filter to remove them from coming, then you may want to try to whitelist the email to see if it helps. This link will walk you through how to do so if you choose to https://www.xfinity.com/support/articles/xfinity-connect-safe-list. I can't say for sure why they aren't getting through without any filter on your end, but this should help. If it doesn't please let us know, and we can continue to work with you.

 

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