Messages deleted from the connect.xfinity.com Spam and Trash folders are moved to the hidden Recovery folder and are kept there for 30 days, or until the folder contains 15,000 messages, whichever comes first. During this time messages can be recovered (see https://connect.xfinity.com/appsuite/apps/faq/index.html#recoverEmail).
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
user_mwtusf Thank you for stopping in for help with this message deleted by the spam filter. Did you get the chance to check the steps @BruceW provided?
BruceW
Gold Problem Solver
•
27K Messages
2 days ago
Messages deleted from the connect.xfinity.com Spam and Trash folders are moved to the hidden Recovery folder and are kept there for 30 days, or until the folder contains 15,000 messages, whichever comes first. During this time messages can be recovered (see https://connect.xfinity.com/appsuite/apps/faq/index.html#recoverEmail).
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityAmandaB
Official Employee
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2.9K Messages
7 hours ago
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