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rpelovitz
1st Topic

Visitor

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4 Messages

Tuesday, November 21st, 2023 2:22 PM

Closed

Spam Detection does not work well

My spam detection is turned ON.

I receive a fair amount of spam/phishing emails daily. Whenever I come across one that is not moved to the spam folder automatically, I click the icon to tell Xfinity that the message is spam. I would assume that the purpose of reporting the email is so that your spam filters can 'learn' over time, yet I constantly receive spam/phishing emails from the same sender over and over again. Why is that?

Also, I constantly get phishing emails that say they are from Xfinity. I would think this is one fraudulent email type that you should have no problem detecting. I'm reporting this to make you aware of the issues, but also because I'd like answers to what is being done to improve your filtering.

Question

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Updated 

1 year ago

193

1

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XfinityRoberto

Official Employee

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1.7K Messages

1 year ago

Hello and welcome to Comcast, @rpelovitz. Thank you so much for reaching out to us about your email concerns. You are in the right place and we would like to help you out. Are you using our website to access your email address or are you using like Outlook, MacMail?

5

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rpelovitz

Visitor

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4 Messages

Webmail Only - no app.

1 year ago

0

XfinityEva

Official Employee

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1.6K Messages

[Edit: tag] @rpelovitz Thank you for your response. We will need you to report this to our Customer Security Assurance Team (CSA). Please go to their site and report spam and phishing emails. There is a section (in the middle of the page) for webmail. I would also recommend you check out their Alerts tab at the top of the main page for known scams. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

rpelovitz

Visitor

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4 Messages

@XfinityEva​ Here are examples of the "xfinity" spam emails that your spam checker are not catching...

(1)  Xfinity Account Payments : [ Reminder ] Your Xfinity monthly payments has been declined

(2) Ref ID #OZBPRJ4 - Subscription renewal was unsuccessful - from 'xfinity support'

(3) CaseID#AGUH1-KXO5V: Action Required: Mobile device Xfinity Protection Plan Discontinued. - from 'xfinity service'

1 year ago

0

rpelovitz

Visitor

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4 Messages

...These are examples (above) of blatant Xfinity Spam messages that your spam checker should have zero problems detecting.

1 year ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

Thank you for providing these examples @rpelovitz. 

Have you been able to reach out to the CSA team and provide them these examples as well? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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