Someone regularly hacking my account

Hello KGala! Thank you for your post to our Xfinity Forums for your concerns with your account being accessed without your permission. I can imagine this is alarming especially since our email addresses are used for other credential verifications. I'm sorry that you keep receiving these notices. I never understood why anyone would want my email since it's mostly junk, but it's scary what some people are able to do with the tiniest piece of information.

There are a few options that you have like two-factor authentication to help secure the account. Do you have two-factor authentication set up for the account? When you update your password are you also updating your security questions? 

Does the password reset email show your main email address or a secondary email address on the account? I was fooled once with a notice to my main email address. I went through all the steps and got another notice. This time I realized that it was for my secondary account, so I made the updates to that email addresses credentials and things were corrected.