Visitor
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2 Messages
Someone has taken over my email
someone has taken over my email and is sending out spam. I have changed the password and deleted the auto-forward and signature blocks that were being used for the spam. When I try to compose an email, someone else's name shows up in the From block. What else do I need to do?
Accepted Solution
Again
Expert
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26.5K Messages
2 m ago
@user_2a0a9e You can change the From field in a Compose window. Click on the down arrow and then on Edit names to choose the name you want.
If you don't already have it you might consider starting 2 Factor Authorization.
And, you also might want to scan your computer for any viruses.
0
Latoque
Expert
•
29K Messages
2 m ago
You might also want to have a look at this---------------
My Account is Sending Spam!
1
XfinityLinda
Official Employee
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190 Messages
2 m ago
Hello, @user_2a0a9e! If you continue to have issues, or you are not able to regain control of your email, you can also reach out to our Customer Security Assurance Department at abuse@comcast.net or 1.888.565.4329. I hope this helps.
0