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Visitor

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2 Messages

Wed, Aug 25, 2021 9:14 PM

Someone has taken over my email

someone has taken over my email and is sending out spam. I have changed the password and deleted the auto-forward and signature blocks that were being used for the spam. When I try to compose an email, someone else's name shows up in the From block. What else do I need to do?

Accepted Solution

Again

Expert

 • 

26.5K Messages

2 m ago

@user_2a0a9e You can change the From field in a Compose window.  Click on the down arrow and then on Edit names to choose the name you want.

If you don't already have it you might consider starting 2 Factor Authorization.

And, you also might want to scan your computer for any viruses.

Latoque

Expert

 • 

29K Messages

2 m ago

You might also want to have a look at this---------------

My Account is Sending Spam!

Visitor

 • 

2 Messages

@Latoque thanks for your response. The problem seems to be resolved now

Official Employee

 • 

190 Messages

2 m ago

Hello, @user_2a0a9e! If you continue to have issues, or you are not able to regain control of your email, you can also reach out to our Customer Security Assurance Department at abuse@comcast.net or 1.888.565.4329. I hope this helps. 

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