Visitor
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1 Message
Some emails are not being forwarded
I have auto forwarding enabled to send emails to my [Edited: "Personal Information"] email address. Recently, I've noticed that some emails haven't been forwarded, such as notifications from Alaska Airlines. To verify:
- I re-enabled saving a copy of each forwarded email.
- I found emails that were making it to [Edited: "Personal Information"] , were not making it to[Edited: "Personal Information"]
- I verified that the missing emails were not ending up in the [Edited: "Personal Information"] spam folder.
An example missing email would be one from Alaska Airlines, received at 5:31 PM on Wednesday, October 8. I can provide other examples, if necessary.
Thanks,
[Edited: "Personal Information"]
XfinityEricB
Official Employee
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2.6K Messages
4 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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