Some emails are blocked

@XfinityRoberto​ no, cannot find them anywhere. I believe they are being trapped by the flooding mechanism. I was testing my home alarm system and sent myself about 20 mails in 10 min.

@John_S56, may I have you try to recover the email by following these steps, https://www.xfinity.com/support/articles/recover-deleted-email. Have you checked to see if they went to the deleted folder? 

I did check deleted, not there.  But then I checked recover deleted and the PayPal emails were there.  The alarm system emails were not.

Thanks for providing those details @John_S56.

 I understand your concern with the emails, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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