Visitor
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12 Messages
Some email senders reporting bounced emails
For the past couple months I've been having a problem with UnitedHealthcare where they send me letters in the US Postal Mail saying "we tried to email you this information but your messages have been returned as spam." Just yesterday I had another company (Gameflip), where I was setting up an account, try to send me an email verification with a security code. That email never arrived, and now I see in their notifications that they got a bounce back.
I've seen some other threads on these forums where Xfinity employees have been able to investigate these cases and I'm wondering if that's possible to be done for my case? Specifically @XfinityCSAEmail and @XfinitySPAAbuse have replied in multiple forums so I'm hoping to get some help for my case, too.
To be clear, lots of other email to my account (the main email and one subaccount) are coming through fine, just select senders appear to be getting bounces back. Gameflip I could _maybe_ see as being considered spammy, but UnitedHealthcare?!? I think they're pretty legit. :-)
user_m2bs
Visitor
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5 Messages
3 years ago
I am getting the same notices from UnitedHealthcare as well. Yesterday I received one from E*trade saying that email sent to my address is being returned as undeliverable. I would be very interested in what you learn.
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XfinityBillie
Official Employee
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3.1K Messages
3 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you aren't receiving some of your emails. Have you already checked your spam folder to see if the emails are being routed there? Additionally, have you tried disabling your spam filter? This link can walk you through how to change your spam filter settings: https://comca.st/38ArGIE
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user_m2bs
Visitor
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5 Messages
3 years ago
I do check the spam folder daily, the above mentioned mail does not show up there. I will disable the spam filter as suggested.
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user_pm5922
Visitor
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12 Messages
3 years ago
For me this is definitely not a question of a mail being received and routed to the spam folder (which it's not -- I also check daily). The issue is that the senders are receiving bounced messages back. So the email isn't even reaching my inbox (or spam), it's being returned by Comcast.
What I'd love to hear is that somebody in your server team can check the logs and see messages from United Healthcare and Raise.com being bounced back to senders. That's the root of the issue for me.
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
@user_pm5922 [Edited username]
Good morning,
I did a bit of digging around our logs and found that both UnitedHealthcare and the mentioned raise.com are able to send to other comcast.net subscribers without issues. If you are having issues it may be strictly related to the sender to you as there are no blocks on our end. As mentioned bounceback details would help get a better picture of what might be going on with those emails that aren't getting to you. I was unable to locate an email domain for gameflip unfortunately to look into them.
(edited)
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bobr51
New Poster
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5 Messages
3 years ago
I've had the same problem. My Investment company, FidelityInvestments, also sent me a written letter saying that their messages were undeliverable and I had been receiving emails from them for years.My sleep doctor also got the same message.
I called Comcast several times and the agents that I talked to didn't really understand the problem. They kept talking about Spam filter rules. If these emails made it to my Spam, that would be okay because I would still be able to still retrieve them. I finally got an agent who understood and sent me to a second level who said that my email just had to be reset. I thought that it had been fixed and then an email that my wife forwarded to me from the PGA Superstore got rejected because it was marked as SPAM. Again I got an agent and had to explain several times that I was getting most of my email, but this one was marked as SPAM, but it didn't even make it to my Spam filter. Finally she sent me to a second level member which is the Customer Security Assurance team and she told me that Comcast has higher standards than Gmail and Yahoo and that Comcast is not a personal email company like Gmail and Yahoo and so possibly those few emails may have had malware attached to them which I doubt very much.
It has been really frustrating dealing with Comcast and especially after navigating the IVR system to get to a real agent and then being told that's there is nothing that they can do. So i started to slowly change all of my email correspondence to go to my gmail account because I can't trust Comcast. I've had my comcast.net account since 2004 and have been a customer since 1982 of the various companies that preceded Comcast.
I worked at Comcast as a Consultant for 14 years through 2014 and I never remembered anything like this happening. I found this thread that shows that I'm not alone and so I think that Comcast has a bug in their email system.
They need to fix it!
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Lkpolo
Problem Solver
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502 Messages
3 years ago
It’s happening to a lot of us. I can’t get emails from Goldman Sachs for my Apple Card payments or statements. Something changed sometime in the Spring around the end of April or beginning of May and those emails are bouncing back to Goldman Sachs. I do not want to insult tech support on here but I think this is at an engineering level that is needs to be fixed by Comcast.
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good morning,
please feel free to message me directly with the contents of the bounce back messages so I can look into this further.
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Lkpolo
Problem Solver
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502 Messages
3 years ago
I have no spam filters or any other filter of any type on Xfinity Connect. My spam filter on my MacBook Pro work fine.
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