jarvisba's profile

New Poster

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3 Messages

Fri, Feb 14, 2020 1:00 PM

Closed

Some comcast emails not being received

Emails are not being received from senders that have previously had no problem reaching me through my comcast email account.  Two domains which I am aware of that have sent me emails (@fairmont.com and @frogtennis.com) recently which I did not get.  Help! Very frustrating as one of them had my vacation confirmation!!  Please advise...

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Latoque

Expert

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29.2K Messages

2 y ago

Did you check to see if they went to the Spam folder?  If it's not that call Comcast security----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

New Poster

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3 Messages

2 y ago

Yes, I checked spam and called Comcast on Wednesday.  They bumped to level 2 review, that person could not figure it out and no one has gotten back to me to date...

Official Employee

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934 Messages

2 y ago

@jarvisba I've sent you a PM with more details in regards to the domains, but at this time we are not seeing any filtration/blocking of the domains. 

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