SMTP server configuration for Apple mail (and related issue)

I use an Imac that was configured years ago to use Comcast for Apple mail. I have 3 Comcast email addresses using POP3 for incoming mail. 3 days ago suddenly (zero configuration changes, upgrades, etc.) my main email address started refusing to send mail. It does receive incoming mail. The other two email addresses are functioning properly.

When the problem email doesn't send a message I get an error that states: "I cannot send message using the server Comcast. The sender address XXXX@comcast.net was rejected by the server smtp.comcast.net. The server response was: Please ensure your mail address and authenticating user match when sending messages". A list of 4 Comcast servers is displayed (Comcast, comcast.net, comcast.net, comcast.net). The message ends up in the Outbox.

The email address works with no problem from webmail. The issue is only when I use Apple mail, which is is what I use all the time.

I'd appreciate some help to try to resolve this out-of-the-blue issue.

1. Does anyone know what could have caused this to happen and what's the meaning of : "Please ensure your mail address and authenticating user match when sending messages"? What should one do to accomplish this "match"?

2. How can one see and validate the SMTP server's password?

3. Do user names configured for incoming and outgoing servers have to be the same? They were not for years.... I attached a screen capture of what I see.

Thanks in advance.

[Image Removed: "Personal Information"]

Responses

haz10

Contributor

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81 Messages

2 years ago

I posted this morning with NO personal info and it "disappeared".... Are all posts first "checked out"?

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haz10

Contributor

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81 Messages

2 years ago

I got a call from Comcast and was told that the engineering team concluded that there are zero problems on their end. They are not supporting 3rd party email clients and do not have resources for supporting interfaces. The advice is to use Comcast's webmail, reset the password and ask for help from Apple, as whatever problems have been reported have nothing to do with Comcast. Isn't this fantastic support and concern about customers?

Happy Holidays!

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flatlander3

Problem Solver

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1.5K Messages

@haz10 For kicks, I tried it on an old Macbook Pro running safari and the default mac mail program.

Pop3 wouldn't work no matter what. Tried unchecking 'automatically manage connection settings' and setting port 995 with tls/ssl. Nope. Server name should be pop3.comcast.net but that doesn't work either. I don't know if it's just a temporary or local mail server resolving/load balancing condition or not.

I can setup an imap account on it though. imap.comcast.net. Oddly, it wants to use port 143. Check tls/ssl. Authentication = password. Outbound is smtp.comcast.net.

I'd say if you really need pop3 for archiving, get Thunderbird and setup an account with that. I know that works. Then you get a local copy that doesn't get deleted if an Xfinity mail server instance dies and loses your email.

Before you try to add an imap account, disable the pop3 accounts, close the mac mail program, wait a couple of minutes, then open it back up to create the imap account. The multiple authentication attempts from the others will put you in authentication_timeout temporarily and then nothing will work.

Maybe not a great solution, but it works.

2 years ago

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haz10

Contributor

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81 Messages

2 years ago

@flatlander3, thanks for your suggestions and comments. I do not know what I will do next as email is the most important application for me. POP3 is important because I want to make sure that all my mail is under my control and not only with a provider. Also I really do not want synchronization of mail between devices, the way IMAP does it. I do not yet know if gmail or yahoo mail support POP3 and unfortunately I would still have to use Comcast as an internet provider. As what happened shows, Comcast just doesn't care about any 3rd party email clients or email in general, which they claim that is "free" and as a result they provide what they charge for.... I wish there was an email expert that I could pay, who could help me through this.

BTW, Comcast released a new version of their webmail, which created a huge mess in webmail. Now, for each email address that I have, there are 2 sent mail folders, two trash folders. Emails were "distributed" across folders I did not create. Two of my emails show folders for my other email addresses with random emails in them. Two of my 4 emails are not "linked" , meaning that in order to use these to email addresses I have to login into each of them. And they call this an "enhancement".

Happy Holidays and thanks to those of you who tried to help!

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XfinitySara

Official Employee

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1.3K Messages

@haz10 - Thank you for bringing these concerns to the community for assistance. I appreciate everything you've tried, and it sounds like you've already spoken to someone over the phone, but I'm here to help if you want to try troubleshooting the issue(s). Just send our team a private message with your full name and full address, and we can most definitely take a further look at this for you.

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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flatlander3

Problem Solver

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1.5K Messages

2 years ago

@haz10 If the immediate problem is pop3 running on a Mac -- Thunderbird --> Add account. Choose Manual

https://www.thunderbird.net/en-US/

Your Full Name = the display name you want to use in your email

Email address = comcast email address (that's also your mailbox)

Password = your password

[Manual Configuration]

Protocol = pop3

Hostname = pop3.comcast.net

Port = 995

Connection Security = SSL/TLS

Authentication method = Normal Password

Username = (your mailbox again, likely your comcast email address)

Hit the re-test button on the bottom left. If it shows a green banner on top, hit done, then finish.

As a bonus, it works with gpg/pgp encryption for free unlike Mac mail.

What's the problem with the default Mac mail? I don't think Mac is fully supporting pop3, at least on orphaned Sahara. I don't know about others going forward after that.

Mac is closed source so you can't see it, although one problem I suspect it may be port it's trying to use for pop3. You could do a Pcap download with wireshark and find out. Changing the port on Mac to 993, doesn't work for imap, it's still using 143/defaulting to it which typically is an insecure port, but it is still able to use SSL/TLS on that port. 143 must still be enabled for imap on the server side for now. Generally in the rest of the world, we all disable ports we don't use on mail servers, so 110/143 are usually fire walled off and removed from config files but Xfinity hasn't yet. They are the old legacy unencrypted ports. You can port scan the mail server pop3.comcast.net and see that both port 110/143 remain open, but there may be no service provided on it now on port 110. That's done from the server side.

[Troubleshooting it]

I'm not getting the certificate at all on port 110. This is a failure, your client won't work (any mail client using tls/ssl on port 110 with Xfinity):

# openssl s_client --connect pop3.comcast.net:110 -tls1_2
SSL handshake has read 0 bytes and written 220 bytes
Verification: OK
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported

[Troubleshooting port 995]

On port 995, I am, and it works:

# openssl s_client --connect pop3.comcast.net:995 -tls1_2

(cert stuff)

.......

Peer signing digest: SHA256
Peer signature type: RSA-PSS
Server Temp Key: X25519, 253 bits
---
SSL handshake has read 1840 bytes and written 306 bytes
Verification error: unable to verify the first certificate
---
New, TLSv1.2, Cipher is ECDHE-RSA-AES256-GCM-SHA384
Server public key is 2048 bit
Secure Renegotiation IS supported

......

You could request @XfinityCSAEmail change their mail server config, but I don't think you'll get far.

There are a lot of other email clients out there too that will run on a Mac, both paid and free. Try a few out.

(edited)

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haz10

Contributor

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81 Messages

2 years ago

@flatlander3 , thanks for taking this much time to try to help. I am not a technical person and at my age (76) this is above my head. I am trying to do my best in this world that is becoming more and more complex. I have not upgraded the OS on my Mac for a few years. Apple mail with their client worked without problems (POP3 included) since 2014, until about 6 weeks ago, when Comcast changed something. One can see the port number (with appropriate steps) in Mac mail and it is set to the one Comcast recommends.

I switched from Eudora (a fantastic mail client that was developed and then dropped by Qualcomm that I loved) to Apple mail in 2014 and that was not an easy job. Based on that experience, I am not taking switching lightly. The problem is not the mail client, the problem is Comcast. As the posts on this thread show, different 3rd party mail clients were impacted for some of their outgoing email addresses by something that Comcast changed but doesn't admit to, as they just do not want to deal with it. Some more technical users figured out how to fix the problem that was created by Comcast. I will try to deal with it one step at a time, very carefully, as I cannot afford to create more problems than what Comcast created for me. I am saving what you posted, in case I need this info later. Thanks again.

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flatlander3

Problem Solver

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1.5K Messages

@haz10 Got this working. Turns out Mac Mail lies about the imap port it's using for imap when you look at settings, and might lie about what it’s really set to as it tries to probe a server. No SSL service is provided on port 143 either. Found the fail mode by looking at the connection attempts to my mail server when an account is added with Mac mail.

Before ANY of this, use timemachine and make a backup. You can revert back to whatever state you were in before (always a good idea).

Xfinity uses Dovecot for the authentication part. In the default config, it only allows 10 connections from an IP address. Protects resources from broken/insane clients. When Mac mail is scanning for settings, it makes 12 separate connections in a short time frame. When you make a connection to a server, that server end may not drop right away after the scan attempt, so it's exceeding that and your account add fails. You can work around that though.

1st, if you have an Xfinity pop account, and you want to keep a copy of the mail you have in it and changed (messages you may have deleted and mail you have sent), you can export the mailbox into a file. Select the mailbox account in Mac mail, and use Mailbox -> export mailbox from the top menu from the account. Do that with inbox and sent (trash if you want too). If you don't care and already removed and tried to re-add the account, don't worry about it. It will re-download mail that is on Xfinity. You will see mail you may have already previously deleted on your local copy in your inbox again when it pulls the entire mailbox.

Now that you have a local copy of your old mail (for just in case), you can delete the account from Mail -> preferences (IMPORTANT, do this from Mail -> Preferences), select the pop account and hit the minus key to remove it (takes a while sometimes), delete everything. You don't want multiple accounts trying to authenticate at the same time while adding accounts. You will exceed max connections from IP and it will fail. Do that with all of the Xfinity pop mail accounts. If you have accounts from other providers, that’s fine. They'll still be there after this. Leave those alone.

There may be a local corruption problem with Mac mail settings too that caused this in the first place. Also fixes Mac Mail slowdown issues if you have that. Reset mail preferences to default with a terminal. Launch the terminal program, and find the mail directory. Mine is in cd /Users/[local mac user]/Library/Containers/com.apple.mail/Data/Library/Preferences. 1st, make a copy so you can undo if you have to. From the terminal window:

# cd /Users/[local mac user]/Library/Containers/com.apple.mail/Data/Library/Preferences
# cp com.apple.mail.plist backup.com.apple.mail.plist
# rm com.apple.mail.plist (Mac mail recreates this with default settings).

reboot your mac

Added: Another IMPORTANT thing is if you have other devices on your network checking Xfinity mail, close those mail programs or in the case of a phone, turn off WiFi on the phone. Mail programs on those run in the background. We are limiting connection attempts to Xfinity intentionally.

When it comes back up and connects to the internet, launch Mac mail. If you have other accounts, they will still be there. Select Mailbox -> add account from the top menu. Pick "other mail account". It will have your mac username already added, that's just the display name for your email. You can change it if you want, add your Xfinity email address, but for the password, add some random characters. Don't put your real password in there, we WANT this to fail. Hit Sign in.

It will dump you to another popup and say "unable to verify username or password". Good. On that one:

email address = your comcast email address (should already be there)
username = your comcast email address again
password = this time, put in your real password
account type = set to pop
incoming mail = pop3.comcast.net
outgoing mail = smtp.comcast.net

Notice when you added the mail servers, it wiped out your username. Put it back in. It's one of the 12 connection attempts where it tried shortening your username to log in without the .comcast.net part when it's scanning the email server. The goal is reducing the number of connection attempts.

Now the trick is, right after you hit the Sign In button, IMMEDIATELY disconnect from the internet. Either turn off WiFi or pull the Ethernet cable if you connect that way. We WANT this to fail again to get to advanced settings BEFORE you exceed max connection attempts. Do it quickly after you hit the Sign In button.

When it fails again, hit the Next button. You have now added the mailbox, but it will show a connection error. Setup is NOT complete. Good.
From Mail -> Preferences -> Accounts, select the POP account, then server settings.

[Incoming mail server]
username = already populated with your email address
password = already populated with password
hostname = pop3.comcast.net (already populated)
uncheck automatically manage connection settings
set port = 995
check Use TLS/SSL
Authentication = password

[Outgoing mail server]
Account = It will say Comcast offline — good
username = enter your email again (another connection attempt)
password = already populated
hostname = smtp.comcast.net (already populated)
uncheck automatically manage connection settings
set port = 587
check Use TLS/SSL
Authentication = password

Now connect back to the internet. WiFi back on, or Ethernet. When connection is back up, IMMEDIATELY push the save button. We want auth to happen on the first attempt. You shouldn’t get any banner error. When the save button vanishes, close the accounts window.

If it worked, your mailbox will populate again. It may take a minute or two to start. If not, go into Mail -> Preferences, select the account, goto server settings. Verify the settings and hit save again. Your mailbox should start populating. Let it finish before trying to add another account. This may take a long time for a full mailbox (10G’s of data). Progress will show on the mail -> mailboxes window.

To add a 2nd Xfinity account, select Mail -> Accounts. Select the account and disable the one you just added with the checkbox. Close mail. Open it back up, and add the account using the same method to disable WiFi/Ethernet to reduce connection probing. (you don’t have to delete the plist file again).

Is Xfinity broken? No, it’s working as intended for DoS protection. This is an Insane client probing problem that belongs to Apple. It’s also using CRAM-MD5 for a password authentication scheme. This is going to be depreciated at some point, and then, if you can’t update your mac mail or they don't change this behavior, you will be switching mail clients anyway.

(edited)

2 years ago

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flatlander3

Problem Solver

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1.5K Messages

@flatlander3 Just an FYI, disabling an account in Mac Mail still does an authentication attempt when you open Mac mail.

It still probes the server despite the account being disabled, so wait a few minutes before trying to change settings. 4 accounts? That's 4/10 auth attempts burned.

2 years ago

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XfinityGabrielS

Official Employee

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135 Messages

2 years ago

@haz10 - you have two issues going on

Check your passwords as I see many failed authentications when sending.
Your client is set to authenticate as one name but send as another- basically authenticate as [Edited: "Personal Information"] and send as [Edited: "Personal Information"]. We are seeing bad guys use this to send spam/phishing emails, so we are moving to prevent this in the future. I have exempted you for now, but this needs to be rectified in your settings.
- Mac mail makes this a little more difficult so you have to create an outgoing mail server for each incoming mail server. Whereas Outlook has the option to use the incoming mail server info.
- This means in your screenshot email1 should be the same username and password for both incoming and outgoing. Same with email2 through email4, double check the passwords as you are working through these

(edited)

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haz10

Contributor

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81 Messages

@XfinityGabrielS thanks for your help and for fixing the problem. Unfortunately I could not create the dedicated outgoing servers, as I reported below, but outgoing email now works. I hope it will be left alone and other Comcast staff will not revert the fix that made it work again. I now changed back the email to use to send to the same email I authenticate with. I do not know how to "check passwords", I would if someone would tell me how to do it. If you or someone else knowledgeable about Comcast webmail and the Apple mail client could provide hand holding, I would be glad to make any needed changes.

2 years ago

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haz10

Contributor

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81 Messages

2 years ago

Thanks. I am away. I will read after I return.

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haz10

Contributor

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81 Messages

2 years ago

While I was away I got the following alert about about a post to this forum, but I cannot find the actual post. Regardless, it is the first time someone from Comcast acknowledged that some configuration rules were changed (as other reported, now each incoming server requires a dedicated outgoing server) and made some recommendations for changes.

I tried to follow the excellent steps that @FBPDX posted a while ago for creating a dedicated outgoing server for each incoming server, for one of my Comcast email addresses that I use less often. Unfortunately regardless how many times I went through the process to add a new outgoing server dedicated to this "account", the info I entered under Mail/preferences/Accounts/Server Settings (for the "account" in question)/Outgoing Mail Server/Edit SMTP Server List is NOT retained. There is NO Save option. When I want to back out, a Save button appears. Clicking on it, brings up "Verifying server settings", which then displays "Unable to verify account name or password". Now, under Server Settings/Outgoing Mail Server the Account shows "NONE" and this email address is no longer accessible... I repeated the process of trying to add a new dedicated outgoing server, but without any success.

I would appreciate any help. I do not know how to get back to XfinityGabrielS since his post doesn't appear on this thread and nobody at Direct Messaging was able to provide any help.

Xfinity Community Forum

Hi haz10,

XfinityGabrielS posted a new reply on a post you are following:

SMTP server configuration for Apple mail (and related issue)

I use an Imac that was configured years ago to use Comcast for Apple mail. I have 3 Comcast email addresses using POP3...

@haz10 - you have two issues going on

Check your passwords as I see many failed authentications when sending.
Your client is set to authenticate as one name but send as another- basically authenticate as userA@comcast.net and send as UserB@comcast.net. We are seeing bad guys use this to send spam/phishing emails, so we are moving to prevent this in the future. I have exempted you for now, but this needs to be rectified in your settings.
- Mac mail makes this a little more difficult so you have to create an outgoing mail server for each incoming mail server. Whereas Outlook has the option to use the incoming mail server info.
- This means in your screenshot email1 should be the same username and password for both incoming and outgoing. Same with email2 through email4, double check the passwords as you are working through these

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haz10

Contributor

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81 Messages

2 years ago

@flatlander3, thanks for all the time you spent with the problem that I and other 3rd party mail clients (Thunderbird, Forte Agent, Apple Mail) have been experiencing. I read a few times what you posted. While it makes sense, I would be afraid to execute, it is way too complicated for me. Deleting mail sounds very dangerous. With POP3, all my mail is on my computer; it is on Comcast servers only for a month. On my computer it is classified and moved in specific folders (something also not on Comcast). Losing it would be a major disaster for me. I am not computer literate and if anything goes wrong, I would not know what to do. I wish I would have your knowledge to help myself, but that's not the case.

What you described, might potentially explain what I have experienced when trying to add a new, dedicated outgoing server for one of the incoming server, outgoing server that is now shared. This approach seemed to have worked for everybody else who posted here and had the same problem. I cannot understand why it would not work for me, why is that I cannot add a new outgoing server. Now the mail account where I tried the approach is no longer accessible (or at least visible)...

I really do not know what to do and nobody at Comcast or Apple is available to help, they are just pointing fingers to each other. Email is the most important application and my past email is very important for me.

Thanks again and I hope that what you explained will help others to make sense of how these two vendors work (or rather not work) with each other.

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haz10

Contributor

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81 Messages

2 years ago

One of XfinityGabrielS' recommendations is to validate passwords. I could not figure out how to do that. I logged into the "master" Xfinity account. It does show 5 mail accounts for me. I am aware of 4 email addresses (one of them became not operational a long time ago and I could not figure out what to do about it, so I am ignoring it). When I look at the details for each, I see things that I do not understand under "sign-in and contact info":

- account #1 - email address #1; no option to change the password

- account #2 - email address #2 (the one that is not functional); no option to change the password

- account #3- no email address; change pw option

- account #4- nothing under "sign-in and contact info"

- account #5- email address #3; no option to change the password

Where does one change the password, if that's needed for each of these accounts?

How can one validate that password? XfinityGabrielS said "Check your passwords as I see many failed authentications when sending". How and where can one do that?

What's the meaning of what I see in Xfinity with these accounts where one of my active emails (email #4) is not listed, but there is an account (#4) with no sign-in info?

Can someone explain for everyone's benefit, maybe one of the Comcast staff? If there is some documentation explaining this (I could not find it), I'd appreciate it.

(edited)

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LinLaug

New Poster

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5 Messages

2 years ago

I suddenly stopped receiving emails on one of my accounts on my iPhone today. I didn’t make any changes, so what happened? After reading through this whole string, I find people with similar issues but none of the “solutions” seem to be helpful to me. I don’t have a laptop - only an iPad and iPhone. How can I get this resolved?

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Again

Expert

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31K Messages

@LinLaug

Please start a new thread with your issues.

Thanks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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haz10

Contributor

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81 Messages

2 years ago

@again, yes, he is the one who posted the helpful recommendations that do not show up in the Forum, but I got via an email alert. He is the first person who understands the issues and knows what's happening about email. Every time I mentioned his posting name, my post was marked private.

He is absolutely right, I authenticate as one user and send as another. That's because my main email address stopped sending outgoing mail and I have no choice. That's the problem I have that kicked of this thread. Also another email address I have stopped working. Maybe that's the one that causes authentication errors. I do not know how and where to check and change passwords for secondary email addresses. That's why I asked for help.

Is there any way to somehow get back to him and get the help I need to fix the problems that were created by the new Comcast email rules? Everybody is not a technical expert and that cannot be expected.

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Again

Expert

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31K Messages

@haz10

I just want to apologize to you for not following through with you as I should have, but I have been following this thread. I have had to take care of some personal things, but please don't think I was ignoring you. I'm glad that others have been chiming in here, as well as @XfinityGabrielS , in attempts to help get you sorted out.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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haz10

Contributor

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81 Messages

2 years ago

@again, help would be much appreciated to try to fix the problems that I am encountering. I cannot believe that I have been trying to get help for almost 2 months by now every way I know about and I could not get any to-date, other than the message from XfinityGabrielS, which I do not know how to implement. The ticket that was opened traveled supposedly "up" to the engineers. I was told that they know nothing about any changes Comcast might have made and that they recommended to change the password....

The attempts to create a dedicated outgoing server left me with ONLY ONE functional outgoing email address out of the four that I have.

(edited)

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Again

Expert

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31K Messages

@haz10

I wish I could help, but I don't use Apple anything [except to eat, that is 😉].

Without going back and reading everything again, have you signed in to webmail

[https://connect.xfinity.com/appsuite with the problem email account and then checked to make sure Third Party Access Security is checked? [In webmail, click on the gear icon, then on Email Settings, then on Security]

About passwords, each of your email accounts should have its own password. Since I'm a PC [and you're a MAC] and I use Thunderbird, which I think you also have tried using, each email account should be set up on its own. So:

Email 1 should be set up individually.

Email 2 also should be set up individually.

Email 3 also should be set up individually.

And so on.

You should do that part for each existing email account you want to add in Thunderbird.

Fill in a name to identify your email, and then your email address, password, etc. Thunderbird will probably look for IMAP settings, but if you want POP3, you might have to set that up yourself. Since I don't have any other email addresses I can add in Thunderbird for a test, you'll just have to look at that yourself. Here are the settings:

Incoming Mail Server Name: pop3.comcast.net
Incoming Mail Server Port Number: 995 (POP3 with SSL)
- Incoming Mail Server Port 110 is no longer supported. Make sure to use port 995 instead. You can check this in your email program's Settings, Advanced Settings or Preferences menu.

Outgoing Mail Server Name: smtp.comcast.net
Outgoing Mail Server Port Number: 587 (SMTP)
- If Needed: 465 (SMTPS)
Encryption: TLS (use SSL if TLS isn't shown.)
Authentication: Type in your Comcast.net email address

EACH of your email addresses should be set up like this in Thunderbird [each individually].

Let me know if this helps at all.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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haz10

Contributor

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81 Messages

2 years ago

@again, thanks. I never used and I am not using Thunderbird. The Third Party Access is checked in webmail.

Apple mail works somewhat differently than Thunderbird. I am encountering multiple issues when trying to "correct" my configurations. I cannot just delete the email accounts that I have, as I would loose access to all my emails, now on my computer (I am using POP 3).

I tried to add a new outgoing server for one of the the emails that shares outgoing servers (to comply with Comcast's new requirement), but the Apple interface did not allow me to save them. In addition, my attempt created a new problem and now I cannot send email from an additional email address.

After 6 weeks of trying to get help from Comcast staff, I do not know what to do. At least there is formal acknowledgment that Comcast changed the configuration requirements and that's what's causing the problems I am experiencing. Apparently XfinityGabrielS is the only email expert; the only hope I have is that he can explain what I need to do to fix the problems that I am experiencing.

BTW, when you Reply, I am not notified. Only if you comment, do I get an email notification.

I appreciate you spending time trying to help me.

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haz10

Contributor

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81 Messages

2 years ago

I am afraid to say anything, but I decided to test again outgoing email from my different email addresses and IT WORKED, despite the fact that I was not able to follow what I was told that I have to do. I do not know what to believe.... I just hope that whatever works again will not go away again.

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CCShaina

Problem Solver

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393 Messages

@haz10 I am so glad to hear that that outgoing mail is now working from the multiple email addresses! I understand that you did not make any additional changes, but if you do happen to find out what may have happened differently to allow this to function again, please feel free to share here.

I no longer work for Comcast.

2 years ago

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CCShaina

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