SMTP Authentication Fails After Password Reset

Webmail works and Third-Party access is checked, but SMTP authentication is failing across all clients after a password reset.

Tried deleting and re-creating accounts on iPhone and Macbook, still get error on sending. Receiving mail works OK.

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wtnh

Frequent Visitor

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7 Messages

27 days ago

Finally got it fixed - had to re-enter the SMTP server details manually in MacOs mail settings several times. It finally validated with the server and went from Offline to connected. Not sure what caused the hiccup since it had been working for a long time.

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XfinityTommy

Official Employee

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3.1K Messages

wtnh You can typically see larger software updates that impact certain elements of the email authentication process. Sometimes the easiest remedy for something of that nature is to fully just re-authenticate the login information in that settings panel you had outlined.

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27 days ago

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wtnh

SMTP Authentication Fails After Password Reset

wtnh

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