NickOmregcik's profile

New Poster

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2 Messages

Thu, Mar 5, 2020 4:00 AM

Slow Xfinity home page loading

I have noticed an extreme slow down of my xfinity homepage loading recently and the email page can take up to 2 minutes to load.

 

I dropped Xfinity/Comcast a month ago and was assured by the service rep that I could continue to use my email account as long as it wasn't dormant for a 6 month period.

 

What are my options?

 

Thanks,

Nick

 

 

Responses

Latoque

Expert

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28.8K Messages

1 y ago


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.  You could also try just refreshing the page.

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Latoque

Expert

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28.8K Messages

1 y ago


@booklady1 wrote:

I have the same problem.  our problem is only on our wired desktop device.  Comcast email loads fine on my phone and was fine when we had a laptop.  Email page times out and won't load.  No problem loading other sites we use - only comcast.This has been going on for months.  Very frustrating due to need at times to access email on device other than my phone. Ugh!!


Did you try what I suggested upthread?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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booklady1

Regular Visitor

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6 Messages

1 y ago

I have the same problem.  our problem is only on our wired desktop device.  Comcast email loads fine on my phone and was fine when we had a laptop.  Email page times out and won't load.  No problem loading other sites we use - only comcast.This has been going on for months.  Very frustrating due to need at times to access email on device other than my phone. Ugh!!

Official Employee

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141 Messages

@powderski Hey there! We can look into the email webpage issue. Please click on the chat icon in the top right-hand corner. Then search Xfinity Support. We'll be there to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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booklady1

Regular Visitor

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6 Messages

1 y ago

Tried different browsers, cleared the cache. Nothing helps.

New Poster

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2 Messages

1 y ago

Problem solved by rebooting my PC.

 

booklady1

Regular Visitor

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6 Messages

1 y ago

Done it. We have done everything they suggest and nothing works

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