slow outgoing email

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@TerriB wrote:

@ComcastCSAEmail When on my desktop I normally use Outlook 2016 to send/download mail and yes its configured correctly and have not made any changes and am the only one who uses the desktop. The only time I go to Comcast webmail is when Outlook syncs my folder endlessly but this was not the case with the slow server response.  On my phone and tablet I use Xfinity Connect. The experiences with the slow server were on my desktop and it seems ok now but it went on for a couple of weeks.

FYI....can't 'quote' your response....what happened to the 'quote' icon? We used to have a 'quote' option and then Comcast changed it and put the quote marks at the end of the icon list after spellcheck and now its not there either.  How do we 'quote' now? Quoting makes the forums easier to follow as it connects posts together.  Please don't tell me we have to copy and paste now?

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The quote icon should still be there.

@Again,

I don't have the same icons that you do.  When I hit reply  the 'quote' icon pops up after the spellcheck icon for a nano second and then its gone. What in the world??? Here is all I have. on my 'reply screen'..........

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@TerriB wrote:

@Again,

 

I don't have the same icons that you do.  When I hit reply  the 'quote' icon pops up after the spellcheck icon for a nano second and then its gone. What in the world??? Here is all I have. on my 'reply screen'..........

 

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What browser are you using and what device?  Also, in your image, what is the arrow for on the right side near Preview?

You asked what device and browser I am on and I don't see an arrow next to the word PREVIEW in the image I sent you.

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I am using Win 10 on a desktop and use Chrome browser and always have. We used to have the word 'quote' in the body when we replied and could click on it and place the text and then they replaced it with the quote icon at the end of the icon list next to the ABC spellcheck icon.  I did a check with Firefox and its the same thing. Now I have to copy and paste everything when I reply.

Thanks

Terri

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@TerriB wrote:

@Again,

 

I don't have the same icons that you do.  When I hit reply  the 'quote' icon pops up after the spellcheck icon for a nano second and then its gone. What in the world??? Here is all I have. on my 'reply screen'..........

 

 

What browser are you using and what device?  Also, in your image, what is the arrow for on the right side near Preview?

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@TerriB wrote:

You asked what device and browser I am on and I don't see an arrow next to the word PREVIEW in the image I sent you.

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I am using Win 10 on a desktop and use Chrome browser and always have. We used to have the word 'quote' in the body when we replied and could click on it and place the text and then they replaced it with the quote icon at the end of the icon list next to the ABC spellcheck icon.  I did a check with Firefox and its the same thing. Now I have to copy and paste everything when I reply.

Thanks

Terri

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@TerriB wrote:

@Again,

 

I don't have the same icons that you do.  When I hit reply  the 'quote' icon pops up after the spellcheck icon for a nano second and then its gone. What in the world??? Here is all I have. on my 'reply screen'..........

 

 

What browser are you using and what device?  Also, in your image, what is the arrow for on the right side near Preview?

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This is from your image:

Just out of curiousity, enable Quick Reply in your Preferences and see if the Quote icon shows up when using it.  Also, clear your cache in both Chrome and FF.

FWIW, I can't duplicate your problem.  😞

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@Again wrote:

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@Latoque wrote:

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@TerriB wrote:

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FYI....can't 'quote' your response....what happened to the 'quote' icon? We used to have a 'quote' option and then Comcast changed it and put the quote marks at the end of the icon list after spellcheck and now its not there either.  How do we 'quote' now? Quoting makes the forums easier to follow as it connects posts together.  Please don't tell me we have to copy and paste now?

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The quote marks are still right where they should be.  I'm running Vivaldi in windows 10---------------------------

 

 

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Latoque, if you look at her image, the quote icon is missing.

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I can't see her image.  Just a placeholder.

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@Latoque wrote:

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@TerriB wrote:

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FYI....can't 'quote' your response....what happened to the 'quote' icon? We used to have a 'quote' option and then Comcast changed it and put the quote marks at the end of the icon list after spellcheck and now its not there either.  How do we 'quote' now? Quoting makes the forums easier to follow as it connects posts together.  Please don't tell me we have to copy and paste now?

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The quote marks are still right where they should be.  I'm running Vivaldi in windows 10---------------------------

 

 

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Latoque, if you look at her image, the quote icon is missing.

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@TerriB wrote:

---------------------------------------

FYI....can't 'quote' your response....what happened to the 'quote' icon? We used to have a 'quote' option and then Comcast changed it and put the quote marks at the end of the icon list after spellcheck and now its not there either.  How do we 'quote' now? Quoting makes the forums easier to follow as it connects posts together.  Please don't tell me we have to copy and paste now?

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The quote marks are still right where they should be.  I'm running Vivaldi in windows 10---------------------------

Comcast is the problem.  I can send 8 emails from my Outlook365 program from my laptop using my business account in less time than it takes Comcast to complete the send of my personal emails on same laptop and same software and same network.  I cannot sometimes get my inbox emails updated from XFinity connect app using LTE when WiFi is instantaneous on my phone.  Comcast pop server through Xfinity wifi and Xfinity ISP is spotty and has been for months.  At least there is no quick way to talk to a support person since their service menu and robo-assistant has recently graduated kindergarten and is no longer available due to COVID.  We have a list of problems with them that are unaddressable on any menu selection in the automated system and 24 hours a day the wait time for a live attendant is over 2 hours but the phone call cuts off at 1 hour.  It's embarrassing to think that a company would have those metrics.

@Again  @Latoque

I am sorry Latoque can't see the image I pasted that does not show the 'quote'. I tried to use Quick Reply but same thing. Its just not there. It was showing up for a nano second next to the 'abc' spellcheck but now thats not even happening. I use Chrome  on my Win 10 desktop and did clear my cache and also tried other browsers.....same result. This is just ridiculous not to be able to use 'quote'.

The only way I know to show what I have on the screen  to prove it to Latoque is to use the snip tool to copy and paste so doing it again. IF there is another way please show me.

Terri, I have notified @ComcastCSAEmail of your problem, so hopefully they will be able to fix it.

In the meantime, try one more thing.  I don't know what size resolution your screen is, but try enlarging or reducing [ctrl key +, ctrl key -] the streen to see if that makes it show up.

[We've hijacked this thread long enough.  Apologies to the OP.]

To bring it back to the other topic.  FWIW . .. Late yesterday Thunderbird announced it wanted to do an important upgrade (I'm not sure it said "upgrade").  Although the release notes, at least on a quick skimming, didn't seem to relate in any way to the slow outgoing mail problem, my outgoing mail has been just fine today.  The version now says 78.01.  Unfortunately, I didn't check to see what it was before the change.  My other computer, on which I have been having the same problem, is 68.10.0.  It has not been invited to upgrade, and apparently 78.01 is not considered an upgrade to 68.10.0.  And it is still hanging up like crazy with outgoing mail.   This is totally not anything I understand, but I'm passing it along in case those of you who, unlike myself, are not bears of little brain, may understand it!!  Or maybe it's just a big coincidence.   K.

Terri, I wasn't referring to your monitor resolution, but your browser resolution.

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@Again wrote:

Terri, I wasn't referring to your monitor resolution, but your browser resolution.

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Yep I realized that right away....lol.  From now on  I will reduce my browser resolution when I reply so that I can see the " marks. Case closed and thanks