slow outgoing email

Very slow outgoing email has been going on for about 2 months, but seems to be getting worse.  I use POP3 Outlook.  It used to be instant outgoing mail, except when there was a large attachment.  I had assumed that this could be related to a much higher home usage since Covid.  My Internet speed still tests out fairly fast (300+ Mbps download, 12 Mbps), but it seems there is a much longer latency on Internet operations, which may be the cause of the email issue.

@dgermann 

Click on this link:

https://forums.xfinity.com/t5/user/viewprofilepage/user-id/6136691

That should take you to @ComcastCSAEmail's profile page where you should find Send a message on the right side of the page.

Thanks, but nope. No such send a message link. I could give you a screen shot, if there were a way to do so here. Perhaps it is Firefox not showing the reply link?

:- Doug.

Chrome also does not show any such reply.

:- Doug.

My issue finally resolved itself a few days after I reported the issue.  I do know for a fact it was a Comcast email server issue regardless of what they say. I never had issues with the time it took to send, it was just doing anything within the web client. It was slow and would pause for up to 30 seconds or so before I could use it again.  Especially when trying to click through or highlight messages for deletion.   I am a systems engineer and work for an ISP and manage a Class A datacenter with 10gb multi path connectivity and my issue occurred whether using any of my PC's, phone, Mac,  and on every browser at home, at my sisters house and with mine or their email accounts and even at work utilizing multiple PC's and servers the same issue continued for several weeks.  The only thing in common was the connection to Comcast email servers.  Regardless, my issue sounds to be different than what others are experiencing.  Mine was only while trying to browse my messages, select multiple messages for deletion, etc.  Once I hit send it sent just fine. I did not have issues with my email not sending or sitting in the outbox.  Those issues sound more like a connectivity or DNS issues.  If any of ou experiencing these issues have changed your DNS to Google DNS, (or another DNS) change it back to your ISP's and see if your issue resolves. 

@Again--

Please help me. You have pointed me to a page and said click on Send a Message. I have tried three browsers and find no "Send a Message" on that page. I see no way to give my email address so that this employee can check and see what the issue is I am having.

I also see no place where I can contact customer service to get any help, either.

Thanks!

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@dgermann wrote:

@Again--

 

Please help me. You have pointed me to a page and said click on Send a Message. I have tried three browsers and find no "Send a Message" on that page. I see no way to give my email address so that this employee can check and see what the issue is I am having.

 

I also see no place where I can contact customer service to get any help, either.

 

Thanks!

---

Let's make sure your private messages are turned on.

In the upper right corner of this screen you should see a bell, an envelope, and your avatar.  Click on your avatar and choose My Settings.  Then click on Preferences, Private Messenger.  There should be a check mark next to Turn on private messages.

@Again 

Thanks so very much.

I do not have a private messenger tab.

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@dgermann wrote:

@Again 

 

Thanks so very much.

 

I do not have a private messenger tab.

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I've notified someone to see if they can fix your account.  Occasionally we see posters whose settings are missing that tab.  I can't tell you how long it will take, but hang in there.

@Again 

Thanks! (Maybe that will fix not being able to see sending a reply!)

:- Doug.

@Again--

Whatever magic you did, it got me the private message tab and in fact private messages was on. So I was able to see "Send a message," and I did respond to the employee mail.

Thanks, much!

I can even see my private messages from back in 2009!

Is there a way for mere mortals here to post screen shots, as you have done in your message to me?

:- Doug.

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@dgermann wrote:

@Again--

 

Whatever magic you did, it got me the private message tab and in fact private messages was on. So I was able to see "Send a message," and I did respond to the employee mail.

 

Thanks, much!

 

I can even see my private messages from back in 2009!

 

Is there a way for mere mortals here to post screen shots, as you have done in your message to me?

 

:- Doug.

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Yay!  I'm glad it finally got fixed for you!  I know that was frustrating.

Due to some unscrupulous posters in the past posting images that definitely violated the Forum standards, most images now have to be approved by the administrator.  Also, some people forget to remove any personal identifying information when they post an image so we have to take the whole post down.  Sorry.

There is absolutely no question that this is a Comcast issue.  I have two workstations with Thunderbird as the email client and each has Comcast and Gmail email accounts incorporated.  The Gmail is sent instantly and the Comcast hangs until it sometimes times-out.  If the Comcast email is canceled and then resent it goes quickly.  Cumon Comcast, what is the problem here? Don't pass the buck as usual.  It started months ago.