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user_ygmwyj
1st Topic

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3 Messages

Thursday, May 22nd, 2025 1:37 PM

Slow loading individual emails on iphone

Ever since the last update my individual emails take almost 3 minutes to load. I can access my account quickly, but after clicking on an individual email it spools for a VERY long time. 

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1 day ago

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XfinityThomasB

Official Employee

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2K Messages

9 days ago

user_ygmwyj Have you attempted to clear the cache/cookies from your web browser? It sounds like there might be some conflicting cache data that is slowing down communication to the server. 

4

user_ygmwyj

Visitor

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3 Messages

Thank you for such a simple answer!  I had completely forgotten....

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9 days ago

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XfinityWilliam

Official Employee

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1.3K Messages

user_ygmwyj Glad we could assist!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_ygmwyj

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3 Messages

Yes, thank you. I thought we had a quick, successful fix.  Unfortunately, the fix was momentary. The individual emails went right back to sluggishness within minutes.  I did go into the email settings and removed the “preview email” setting.  This seemed to help a bit, but my email app is still not working as well as it did before the iOS update.  Pretty frustrating.  Anything else you can think of for me to try is most appreciated!

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2 days ago

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XfinityAngie

Official Employee

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1.9K Messages

 

user_ygmwyj, we can run through some troubleshooting steps if you have time. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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