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pt99
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28 Messages

Thursday, December 11th, 2025 1:51 PM

Slow email server

In the past several days, my email client reports "send receive error". I tell my client to try again, and it works. But then, later on, I will get "send receive error" again. Also, people trying to email me have gotten a "busy" error when their email server tries to send email to the Xfinity server. The server is SLOW. In the past, this has happened every few months. Then you reboot it, or whatever you do, and the situation is resolved. Please do this.

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15 hours ago

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XfinityRichard

Official Employee

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2.7K Messages

6 days ago

Hi there, @pt99 I definitely understand how important it is to get your emails which I do apologize for the inconvenience. Since it's been a few days since you last posted are you still having issues with your email. Is so please don't hesitate to reach out to us.-Richard

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pt99

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@XfinityRichard​ 

Several hours after I reported the issue, it seems to have been resolved. It's as if, after you were aware of my concern, Xfinity did something, such as rebooting the server, that made the problem go away.

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6 days ago

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XfinityRichard

Official Employee

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2.7K Messages

That's good news, @pt99 that the issue seems to be fixed. I appreciate the update! While I have you, I would like to review your account and see if there is any opportunities to help you save. You can just send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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pt99

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15 hours ago

Final solution: I received an Xfinity email stating that I could now move to Yahoo Mail with my comcast.net email address. I no longer use Xfinity email infrastructure since I am on Yahoo Mail now. The mixed news is that, because I use POP3 and Outlook as my email client, the transition was horrendous, because the documentation (presumably Yahoo's) was so bad. It took hours to get it right.

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