Signing in continually brings me back to sign in page

It did it like 12 times yesterday and I gave up. This is logging in from the main xfinity page. Also, I /never/ get the text SMS messages for the 2 factor. Email code does come through but takes like 3 minutes. I input the code and I'm back to signing in. Doesn't matter if I select "stay logged in or not".

This is BEYOND ridiculous...

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XfinityKassie

Official Employee

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2.5K Messages

28 days ago

user_76ypg7 Good morning, and Happy Saturday! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with signing into your account. I can see how this would be a super frustrating experience. I'm happy to help you get your account squared away. To begin, can you please send a Direct Message with your name, service address, and User ID?

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_76ypg7

Visitor

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2 Messages

I don't see any of what you are talking about "Direct Message" icon, "New Message", etc.

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21 days ago

0

Again

Expert

•

34.4K Messages

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right corner where your avatar is.

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line not the Employee's name

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer! tick

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21 days ago

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Email

user_76ypg7

Signing in continually brings me back to sign in page

XfinityKassie

user_76ypg7

Again

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