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user_dxyxpf
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Visitor

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Wednesday, October 1st, 2025 12:08 PM

sign in problems

I am trying to sign in with my comcast email address and I keep getting an error message that calls me user_dxyxpf    I just reset my password and had no problem.  I want to sign on to my email 

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10 hours ago

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XfinityGabriel

Official Employee

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2.9K Messages

2 months ago

 

user_dxyxpf, Hi! Thanks for taking the time to reach out. I can completely understand the importance of being able to sign in to your email as someone who signs in to my email every day. I am sorry to learn about this experience with getting that error message. You've come to the right team of experts dedicated to resolving email concerns such as this over social media. We can help. Are you using a third-party email client or attempting to log in indirectly to our web mail server at this link here? 

 

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ncdathome

Visitor

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4 Messages

I just reset my password and it said to sign in on every device.  I am in successfully on my phone but can't get back in on my laptop.  Please help.  It is very important.

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2 days ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

Can you please elaborate on what happens when you check your email on your laptop? Are you seeing an error code/message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

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