Shut out of my email

@user_08aha3 

My email is locked they say because I haven’t opened  my email in 90 days

You need to sign in to webmail at least every 90 days.  Try calling Customer Security Assurance to see if they will unlock your email.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

@user_08aha3

Thanks for reaching out to us, this link has great information on the Xfinity e-mail activity policy https://www.xfinity.com/support/articles/email-activity  The information @Again provided is also a great resource to reach out to the customer security assurance team