Service issues

My June bill went up $50. I saw that I was being charged for flex tv service and a box, additionally my internet promotion had ended and I was being charged around $20 more for that. I sent a message through the chat and was told that they would assist me. I explained I do not use their TV box. I don’t even have a TV box. I had one but returned itover a year ago. I was told that they would resolve my issue. The resolution was to ask me to add an online to my current service.  over a year ago. I was told that they would resolve my issue. The resolution was to ask me to add a online to my current service. I do not need a phone line. I do not need a TV box. I do not use a TV box. I explained I don’t want extra things. I just want my service to be the same price as it’s been I’m not getting any increased service. I just want the service I’ve been getting. Then I was told that they would help reduce my bill but in order to do so my mbps would be reduced. I do not want to pay the same amount of money for less service. This is such a scam. I then posted here in this forum. Someone reached out and said to send them a direct message and that they will try to assist me. I sent a direct message as requested. They then asked me to post here again with my issue in detail. I just tried to post and There was an error and I have written this message three times now. I am beyond frustrated with my service. This is not how a company should treat its customers regardless of whether or not they feel like they have a monopoly on Internet service. It is incredibly frustrating and I have spent too many hours trying to get help.