Server Ureachable & Error, 408-Request Timeout

Hi.

I have been having difficulty with my Xfinity email.

I keep getting a message that the "Server Unreachable" and "Error - 408 Request Timeout".

Is this something you can correct from your end, or is there something I need to do with any settings on my computer?

I appreciate any assistance in solving this problem.

I don't know if it is related to how much space I have used in my email account.

I am currently at 97% of the 10GB allowed.

Is it possible to increase the amount of space for my email beyond the 10GB ?

Thank you.

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XfinityJustinC

Official Employee

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2.2K Messages

5 hours ago

Hello, @pratzert thank you for reaching out over Xfinity Forums. I understand the importance of being able to access your email and send and receive communications and would definitely like to investigate further to help get this resolved. I did check and, no 10 GB storage is the highest limit allowed. It is a good idea to delete and clear any emails you no longer need.

When you have time I had a couple of questions that will be helpful:

- How do you access your email through the website: https://www.xfinity.com/email
- Do you use a 3rd party client

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pratzert

Contributor

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228 Messages

I access it thru Firefox. I use a shortcut link, but sometimes go thru the main Xfinity website and "check email".

I have Verizon FiOS and use Firefox.

Does that answer your question?

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5 hours ago

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XfinityJustinC

Official Employee

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2.2K Messages

@pratzert that is helpful. When using a 3rd party client, settings may need to be updated. Here is a helpful article where you can check to ensure those settings are up-to-date: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

- To confirm, do you get the same 408 Request messages when trying to use the email on the website or only when using the 3rd party client or shortcut link?

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5 hours ago

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pratzert

Contributor

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228 Messages

Hmmmm.... I'm not sure. But prolly when going thru the 3rd party client.

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4 hours ago

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pratzert

Contributor

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228 Messages

I just tried it signing into the Xfinity site directly and it didn't give me those errors.

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4 hours ago

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XfinityRaul

Official Employee

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2.7K Messages

@pratzert I'm glad to hear you're not receiving the same error message when access the email through our website. Perhaps clearing out any unwanted emails will do the trick while using this third party email server.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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EG

Expert

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117.4K Messages

3 hours ago

Moved here to the E-mail help section,

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e.zube

Regular Visitor

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5 Messages

53 minutes ago

Same here. Mine started yesterday

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pratzert

Contributor

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228 Messages

Sorry to hear it. This has been going on for a while for me.

I have read that changing some "ports" and clearing the cache "may" fix it. I cleared my cache which did no good.

I have no idea how to find these "Ports" they refer too.

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51 minutes ago

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pratzert

Server Ureachable & Error, 408-Request Timeout

XfinityJustinC

pratzert

XfinityJustinC

pratzert

pratzert

XfinityRaul

EG

e.zube

pratzert

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