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pratzert
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231 Messages

Friday, April 17th, 2026 5:18 PM

Server Ureachable & Error, 408-Request Timeout

Hi. 
I have been having difficulty with my Xfinity email. 
I keep getting a message that the "Server Unreachable" and "Error - 408 Request Timeout". 
Is this something you can correct from your end, or is there something I need to do with any settings on my computer? 
I appreciate any assistance in solving this problem. 
I don't know if it is related to how much space I have used in my email account. 
I am currently at 97% of the 10GB allowed. 
Is it possible to increase the amount of space for my email beyond the 10GB ? 
Thank you.

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1 month ago

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XfinityJustinC

Official Employee

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2.3K Messages

1 month ago

Hello, @pratzert thank you for reaching out over Xfinity Forums. I understand the importance of being able to access your email and send and receive communications and would definitely like to investigate further to help get this resolved. I did check and, no 10 GB storage is the highest limit allowed. It is a good idea to delete and clear any emails you no longer need.

 

When you have time I had a couple of questions that will be helpful: 

- How do you access your email through the website: https://www.xfinity.com/email
- Do you use a 3rd party client

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pratzert

Contributor

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231 Messages

I access it thru Firefox.  I use a shortcut link, but sometimes go thru the main Xfinity website and "check email".

I have Verizon FiOS and use Firefox.

Does that answer your question?

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1 month ago

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XfinityJustinC

Official Employee

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2.3K Messages

@pratzert that is helpful. When using a 3rd party client, settings may need to be updated. Here is a helpful article where you can check to ensure those settings are up-to-date: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

- To confirm, do you get the same 408 Request messages when trying to use the email on the website or only when using the 3rd party client or shortcut link?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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pratzert

Contributor

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231 Messages

Hmmmm....   I'm not sure.  But prolly when going thru the 3rd party client.

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1 month ago

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pratzert

Contributor

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231 Messages

I just tried it signing into the Xfinity site directly and it didn't give me those errors.

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1 month ago

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XfinityRaul

Official Employee

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2.8K Messages

@pratzert I'm glad to hear you're not receiving the same error message when access the email through our website. Perhaps clearing out any unwanted emails will do the trick while using this third party email server.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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EG

Expert

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118.1K Messages

1 month ago

Moved here to the E-mail help section,

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e.zube

Regular Visitor

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5 Messages

1 month ago

Same here. Mine started yesterday

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pratzert

Contributor

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231 Messages

Sorry to hear it.  This has been going on for a while for me.

I have read that changing some "ports" and clearing the cache "may" fix it.  I cleared my cache which did no good.

I have no idea how to find these "Ports" they refer too.

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1 month ago

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pratzert

Contributor

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231 Messages

So.... its still giving me the same problem.  Even if I use the internet to sign on to my xfinity email, I get a "Server Unreachable" or sometimes an "Error - 408 Request Timeout".

The only thing left to do is try to empty ut my emails a little to free up space.

It's very frustrating !!!!!

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1 month ago

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XfinityGabriel

Official Employee

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3.3K Messages

 

Thank you for the additional details. That’s very helpful. This is definitely not how we want you to feel. We will certainly do everything within our power to help turn this around. Since you were able to sign in to the Xfinity website directly and access your email without seeing the error, that’s a good sign and tells us the email service itself is working properly. This points more toward a possible browser, shortcut, or session‑specific issue, rather than a problem with the email server or ports. A few important clarifications:

  • The 408 Request Timeout error usually happens when a browser session times out or struggles to load cached data, not because of email storage or port settings.
  • Being at 97% of the 10GB limit can sometimes contribute to sluggish behavior, but it would not typically cause a “server unreachable” error by itself.

Here are a few things I recommend trying next:

  1. Can avoid using the shortcut link if possible and always go directly to https://www.xfinity.com, then select Check Email after signing in.
  2. Open Firefox in a Private Window and try accessing your email there.
  3. If you have any browser add‑ons or extensions (especially ad blockers or privacy tools), try temporarily disabling them to see if the issue improves.
  4. If possible, test access using a different browser (such as Edge or Chrome) as a comparison.

To confirm, are you still able to sign in to the Xfinity site directly and access your email without errors when you do it that way?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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pratzert

Contributor

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231 Messages

Hi Gabriel.

Thanks for your response.

No,  I WAS signed in directly thru the internet to Xfinity email.

I still got those errors.

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1 month ago

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XfinityBenjaminM

Official Employee

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3K Messages

 

pratzert Just to rule it out, are you able to reduce the size of your mail box to be closer to 90% of the storage limit to see if that makes any positive difference?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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