"Server Unreachable"

@XfinityDuron​ 

I have cleared the cache and cookies. I still have the red banner issue and the need to refresh or reload often. When I called Xfinity, the first person I talked to said I needed to up grade my version and that would solve the problem and that my account was promotional and next month the promotion was over and would go from $60/month to $85. With the upgrade (it gets a little confusing) the cost would be $115/month. It appears the new package requires a subscription to Peacock. I tried to do a fresh install of Comcast email and was told that Comcast no longer supports that. I do notice that Xfinity announces often that an upgrade is scheduled for my area. In checking signal strength I noticed that T-Mobile now has coverage in my area, which is high in the mountains of Maryland. I called them to verify that, and was offered a 15 day free trial and received their 5G box, about the size of a modem, very simple, only one wire going to my computer. It works great! At $70 much cheaper than Xfinity. I may have to give up on Comcast email unless someone has another suggestion. Thanks.

@XfinityDuron​ I've had the same problem for over a year. Every Comcast rep I've talked to is clueless. See my comment below. One time they even sent someone out to climb the telephone pole and do...something with my cable connetction. He swore he fixed my problem. Nope.

I have cleared the cache and cookies. I still have the red banner issue and the need to refresh or reload often. When I called Xfinity, the first person I talked to said I needed to up grade my version and that would solve the problem and that my account was promotional and next month the promotion was over and would go from $60/month to $85. With the upgrade (it gets a little confusing) the cost would be $115/month. It appears the new package requires a subscription to Peacock. I tried to do a fresh install of Comcast email and was told that Comcast no longer supports that. I do notice that Xfinity announces often that an upgrade is scheduled for my area. In checking signal strength I noticed that T-Mobile now has coverage in my area, which is high in the mountains of Maryland. I called them to verify that, and was offered a 15 day free trial and received their 5G box, about the size of a modem, very simple, only one wire going to my computer. It works great! At $70 much cheaper than Xfinity. I may have to give up on Comcast email unless someone has another suggestion. Thanks.

@lizzard1 I would be happy to take a look at your account for a better promotion. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message