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Contributor

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44 Messages

Monday, March 13th, 2023 6:01 PM

Closed

Server error

Email wont send or receive all day. This is the error I receive.

Error! An error occurred inside the server which prevented it from fulfilling the request.

Why?

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Accepted Solution

Contributor

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44 Messages

1 year ago

​​​**Update: March 13: 5:15 PM ​ET​

​Access to reading and sending Emails should have been restored around 4:00 PM ET.  Receiving new Emails may be delayed due to a large backlog of messages that will slowly be delivered. ​

Visitor

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6 Messages

1 year ago

Mine stopped working at 2pm today too. Same error message too.

Contributor

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16 Messages

1 year ago

No e-mail in San Francisco. I have tried both the Web interface and Outlook.

Official Employee

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1.3K Messages

Hello @DRM_SF , thank you for reaching out via our Xfinity Forums. I am sorry to hear you having an issue accessing your email and would be happy to look into this with you. To get started, please send our team a direct message with your full name and full address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

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44 Messages

I emailed Xfinity support. Now we wait.

Contributor

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44 Messages

Still no answer from Xfinity

Visitor

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6 Messages

My email is working now on all devices. Check yours again

Contributor

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44 Messages

Still timing out. I am trying to answer a email from my lawyer with including an attachment. BAD day for this to happen with probating my father's estate.

Contributor

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44 Messages

1 year ago

​​**Update: March 13: 3:45 PM ​ET​

​We’re aware that some customers may be having difficulty accessing their Comcast.net email online and through other apps. We’re working to resolve the issue as quickly as possible and appreciate your patience.​
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